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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Absolutely Wonderful, The Best customer service. I would highly recommend your company to anyone looking for equipment with Great customer service and Follow up.
Xfinity technician Was very helpful and Experienced. He was very kind and patient. He also help me with my iPhone settings and I really appreciated that.
Super fast and easy claim process to ensure our son's equipment is always working in top shape!
Working with Asurion representative Carla Carmela was a pleasant experience. Asurion really does honor their warranty protection.
Giving a personal shout out to Michael. I would definitely recommend you guys. Thanks a bunch again... michael
I was feeling a little blah.And was having problems with apple music. She just made the whole experience an uplifting one. From the moment she took my call, everything just got brighter. She was pleasant to talk to, very polite, and full of useful information. I left the chat in a lot better mood and with some confidence that my problem will be worked out.
I had to get assistance on my deceased husbands phone. The tech, Kevin was great. He was compassionate and caring, yet very professional. I usually do not not enjoy dealing with online service, but he made this time great
5 star service use them on atheist 3 times would never not have phone insurance
It was great and easy to file a claim. I have previously had a horrible experience with Asurion. I almost cancelled my insurance because it was through Asurion.
Easy to do except for a lengthy survey at the end on a broken phone. But easy to use.
It was a pleasure speaking with Melissa she was very professional, knowledgeable, helpful and overall very nice!
Taking out a claim was easy, thank goodness I saved the receipt and took out the insurance plan.
Having problems with air drop. Sabrina resolved it in a few minutes and even checked back to make sure it was resolved!
I just purchased the new Home Connect service device from verizion wirless. It was not easy to set up a video could have helped
Kim was great I told her my issue and within 10 minutes it was fixed and I didn't have to do anything further. This is my first time with Assurion Customer Support and I'm very pleased with my interactions with Kim!
I dont know what may have happenned in the past with others but as for me, everything went smothly and completed with minimal problems. Thank you to all who helped me complete this claim.
Very helpful and easy to navigate. I am fully confident in their claim policy.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members