AsurionReviews 12,825

Seamless transaction and support. Well worth the money! Will purchase again.

Every time I had to Chat with an Asurion Agent they have been very thorough and took care of the issue quickly. Great Customer Service.

CSR L was very calm n thorough. I was a bit fried due to heat. N bummed old A51 up and fried daughter board, no comms :(. . CSR was Xtra nice in coming up with a time saving backup setup process. 11/10!

Quick and easy claims, very knowledgeable customer representatives to assist you…real people are always great to chat with.

Tech support is a great go to place to go to especially when the issue is later in the day and you need help asap. Very helpful.

Isaac was amazing! Knowledgeable and was able to help me right away after hours of me trying to resolve my issue.

So far every time i have a question I can get a real person to chat with that is able to provide me woth the information I need.

I spent 4 hours last week to resolve a claim and could not get validation between Asurion and AT&T. Using Chat I was able to have Asurion process my claim under a bundled insurance. Thank you

Very easy to submit a claim, very self explained, definitely got the help with what I needed it was fast and easy.

Ms. Cathy, went above my expectations to assist with my security issues and made me aware of other ways to secure my devices! It would be amazing if other companies customer assistants were as knowledgeable, patient & caring! Five star service all day long! WOW

I has a wonderful experience working with Ricky to file my claim. He was patient and gave me ample time to get the information I needed to provide. I will receive a box to return the item free of cost.

Getting my phone replaced was the business I had with Asurion. It was a very easy and pleasant experience.

Monique is her name. Excellent skills easy to communicate.

It was fantastic and easy. I thought I would a problem dealing with customer service with my claim but it was great. It easy and fast approval.

Chose to use "chat" to resolve my current situation. I wanted to change an autopay date payment and was very satisfied with the help I received by Delresha on "Chat". Please recognize her thoroughness and wonderful attitude and listening skills to give me the help I needed. Whe is WONDERFUL!

I needed help with a windows app and was given a solution to the problem along with additional technical advice. Couldn't ask for anything better.

Great customer service was received by Service Rep. Amanda.
Amanda guided me through the troubleshooting and assisted me with getting my phone replaced the very next day.

First time dealing with this so far its been very good, I hope the rest, phone showing up when its supposed to, goes as well. VERY EASY and FAST

I am amazed at how easily my issue was resolved. The customer rep, Emmanuel, was extremely helpful and personable.

I bought a hairdryer that started malfunctioning. I contacted Asurion and their representative filed a claim for me and I am getting a full reimbursement for the product as well as a shipping label to send the product back. It was very easy and straightforward. Thank you!