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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Anthony was amazing today! He understood my issue, provided a solution, walked me through setting it up, offered the home protect with it benefits, and made sure I didn't need anything else. Thanks Anthony!
All the paperwork sent through my email was very easy to access it was easy to upload and they are super fast hands-down the best company I've ever used.
JUWON was kind and very helpful. He made setting up my phone easy and gave clear directions.
My experience was fantastic. I'm very satisfied with My issue. With this problem with battery issue.
Josh was helpful quick and nice! Thanks Josh! He answered my questions in a quick and timely manner. Made the whole process easy for me!
First Verizon has been on top of spam calls from the beginning. I am sorry to say I have been bothered by Possible Spam call and texts and Asurion with just a few steps got me to the selection that hopefully will end a lot. I wear bluetooth hearing aid but never ever answer while driving, but the beep beep in my ears even on silent is very bothersome. I rely on ringtones and voice mails to know I need to contact. I have come to the point of being in the past and only turn on my phone between 6 and 8pm, like in the days of a landline at home it was the only time to reach someone who worked. It is sad to see everyone connected to social media while driving or outside of work what an anchor on your soul. There was real freedom in yesteryears.
Prompt response and concern with resolving issues to satisfy customers
So, I couldn't access my voicemail, (I don't know if I'm allowed to share their name, so I'll call them S) but S really helped me out. Their replies were speedy, easy to understand, and made so much sense. S really helped me figure out how to change my voicemail. Without S, I would still be trying to figure out which app my voicemail is on.
Rolando made it so easy for me to get updates for my return. Asurion is the best insurance you can get from phones, appliances, & computers/printers.
Was very simple besides having old address but only took few minutes. Don't have replacement yet as I just filled so hopefully that will go smoothly too!
Carl was kind, thorough, and overall super helpful. He answered all of my questions completely and even reopened the claim for me in a timely manner. Such a helpful person! Thanks a ton!
I contacted tech support and was connected with Robert. I was just trying to scan a file, and have it appear on my desktop. But it went to some weird file that I could not easily access. He had me down load LogMeIn rescue, he took control of my laptop (which was a huge weight off of me), found the issue quickly and fixed it. And with him moving the cursor around, I could see what he did so I'll know next time. Thanks so much!
The service we have received is the abysmal at best. Spend 6 hours on a phone being transferred to 8 different people and with each one having to explain the entire issue again. It felt like they were knowingly wasting my time hoping we would give up. The initial service person who came out to help, lied to us about the Asurion plan and promised a bill of goods that never existed. We ended up having him come out a couple times with him never fixing the issue. We spent too much money, and the service and help ended up being a big scam. STAY AWAY!
I began by attempting to file the claim online myself but was directed that I would have to chat with a representative. And the chat was completely painless. It was fast, efficient, and Maricris made sure I understood and had everything that I would need. I want to give a glowing review. My experience exceeded 5 stars. I can't tell you how grateful I am.
My sons iPhone XR had a defective lightning port and after updating to iOS 16, it stopped working. Asurion, Katrina and Lundgren worked with me to get a replacement for the defective device. My son has underlining health problems and needs his phone to stay in touch with his drs. Lundgren made this possible by sending him a replacement iPhone. This is his lifeline so it's very appreciated. Thank you Asurion for having great customer service employees like Katrina and Lundgren.
I was filing a claim to repair my iPhone 11 screen and the AT&T website was very simple to understand and execute the claim. This has been the easiest website to navigate that I have used in many years. Well done AT&T for making your customer support applications very easy to navigate.
I gave had 3 claims with Assurion over the years and they were all handled immediately and to my satisfaction.
Been without a replacement phone for 2 days - still no phone in site. Ridiculous level of non-service. Different excuses depending on who you speak with. Offered to pick up a phone at a store and was told that is not in policy. I have written to CEO of Verizon and President of consumer division.
Hello. We are definitely sorry for all the trouble you have experienced. We are here to help you. Please reach out to us: https://www.asurion.com/about/contact-us. -Rue
I need to set up bill pay for the sixteenth of October, please do not set up automatic withdrawal for October 3
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are definitely sorry for all the trouble you have experienced. We are here to help you. Please reach out to us: https://www.asurion.com/about/contact-us. -Rue