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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I was trying to upgrade my phones not knowing I was adding things to my bill just appreciate the phone services and wish to remove that part off my account thanks My Verizon Family.
Very easy and efficient to file phone claim online. Easy to use platform. Good customer service built into platform. Would recommend Asurion insurance and online claim file.
Excellent service and patience is appreciated - even though we weren't talking his text answers were sincere and in a good attitude. I felt I was treated with respect and that is very important when we humans go searching for help and older person like me who is not very competent in technology.
Kimberly helped me with several issues I was stressed about! She swiftly led me to solutions, and made sure I felt comfortable and supported along the way! Problems solved :)
While I'm unsure about using Asurion, where the value:$ ratio doesn't seem to even out personally, I highly appreciated and recommend their service team! She was wonderful!
My family was in a car accident and none of the cell phones were recovered. I submitted a claim with asurion and they had a representative deliver the phones the same day. I had an issue activating one of them and I chatted with John and he got me up and running in minutes!
Always worked with me I've only lost two phones or so in the last 7-8 years and they have always had my back and when one of the replacements were faulty they jumped to it and got me one sent right away. They even overnighted it. They are so cool and very helpful once you reach out.
Gave the information needed and Karen provided the link to get to the label momentarily.
Super easy to file a claim. Wasn't excited to have to pay $229 for the deductible which I wasn't aware of but it was simple enough to file
Very easy and fast to make my claim. Asurion provided everything I needed to return the product.
Thanks asurion they have given a upgraded phone for my replacement thank you for this as I depend on my phone for work it has been a great upgrade for me will definitely recommend friends and family members to get asurion
It was very easy to file my cliam. L had no problem getting another phone. Thank you cricket looking forward to a better phone!
I was so confused and Marilyn help me and make so easy my problem and resolved
Very easy to dealt with just using chat room! Having problem with my used Headrush MX5 that I bought online at guitar center. All they need is the receipt and mailing address and just like that the process my claim and just need to mailed my headrush Mx5 to them.
My experience so far has been pretty painless with Asurion. I can't really say the same for the actual repair company though. The repair company had my 65 inch tv for 10 days before they even ordered the part. On the 19th day they contacted me to say that it couldn't be repaired. Asurion contacted me before the repair company to offer me a replacement. They replaced my 65 inch with a 70 inch. The only difference was that I will be receiving an Android tv instead of a Roku. They are comparable but I personally like the Roku tv better. Of course my husband was pleased to be getting one that is a little larger! I just ordered the replacement today, so I hope that it all works out!
My agent named Ashley was absolute bet, her knowledge and instructions were direct and on point.
Live chat with Alessandro was a breeze. He helped me transfer my son's phone number from his (lost) old SIM card to his new SIM card. Super easy and I didn't have to talk on the phone or be on CS hold forever!
Professional, timely and answered all my questions and then some. They even answered questions I didn't even think about.
My pool robot started to malfunction after the 24 month manufacturers warranty expired. A full price gift card for Amazon is being issued!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members