On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Online was easy and quick. Just logged in and it took maybe 5 minutes to walk myself through it.
Thank you
I am so blessed that y'all help me with my cell phone for a cheap amount of money and I'm happy for it
Very well recommend them. The agent helping me provided me with the quickest customer service I have ever seen by far with a cellular communication company. 11/10 would recommend again.
I didn't have any issues or problems with your product. Thank.
It was very simple to put in my information and they responded back very quickly
Facil y rapido muy bien sactifello de lo facil que los ise.
Scary at first. Being new to this but felt comfortable as we went thru the steps
Had a wonderful experience with Asurion, I had to file a claim and the whole process was easy and quick. I highly recommend them if you need a protection plan for your electronics
This is the cost effective protection policy for your purchase. Claim process are easy and little question asked with fast claim reimbursement. I purchased warranty every time when I buy any electronic items since those things will go out before you know it.
Problem with data, hotspot, talking on ph the tech didn't get it done he recommended I go to tier 2 tech gave me the phone number and I'm still working it.
Reached out to Samsung Premium Care for advice for malfunctioning A51. Was directed to the website and filed the claim in minutes. Will provide update on shipping when the device arrives.
After a lengthy period of consideration, I decided to purchase this protection plan. About 5 days after making the arrangements for this, the plan was active. That same day, I dropped my phone (which never happens) and it started acting up; bluetooth malfunctioning and dropping calls/not connecting. I filed a claim but was concerned that it would be denied because of same-day activation of my plan.
The file went into immediate review and I thought "great, there went that". Not the case. Within 12 hours I had an email response from Asurion advising me that my claim has been processed and proceed with my deductible.
My phone was an iPhone 11 Pro Max 64GB and they didn't offer this phone any more because it's 3 generations old. Instead, I was offered a choice of three iPhone 13Pro Max, Including a 256GB version. So after making my selection I proceeded to fill out the necessary online forms, etc., and I was finished. I was informed the phone would be here in 3-4 days and I would have to send my phone back within 15 days. Great.
All in all the process of filing a claim was simple and convenient. With a step-by-step system for filling the claim, I was very pleased with how easy the process was. Completely hassle-free like you dream it will be when dealing with an insurance company. I'll definitely be using this service in the future for protecting my devices.
My phone was lost/stolen and I immediately filed a claim and police report. Asurion acted like they were handling things, and things appeared to be going along smoothly... until they needed more documentation... and then more... and then more. After multiple claims filed and denied to to lack of documentation and multiple phone calls, i was informed I needed to black list my phone with AT&T, so I did, and I waited... again. When I called back again 48 hours later, they informed me that I waited too long to black list my phone, so it was no longer eligible for replacement. Long story short, i had to pay for a new phone out of pocket after over a week without my phone and Asurion kept my money.
Tech was able to guide me through the steps to fix the voice message issue and we resolved it quickly and easily.
I love it was very easy and fast thank you I love the easy was it was and I didn't have to wait in lines was great
I had Raymond(I think my spelling of his name my be incorrect) helping me with my claim, I had several questions and needed extra help with my fee. He answered all my questions with patience and kindness, got me the help I needed. Seriously one of the best customer service experiences I've ever had!
My i7 Roomba has been malfunctioning for quite some time. Troubleshooting steps nor factory reset helped so I decided to file a claim.
All was done through the chat and Jayson, who helped me, did a great job. I have a shipping label on the way and repairs will be done free of charge as well as the return shipping back to me. All estimated to take 10 days or less. Very satisfied thus far with my experience.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are definitely sorry for all the trouble you have experienced. We are here to help you. Please reach out to us: https://www.asurion.com/about/contact-us. -Rue