AsurionReviews 12,825

Very easy to get dropped phone replacement. We had roof problems from hurricane

Association Grachiel was fast and too point, but also very polite and courtesy when assiting with filing a claim for my Easton Ghost ADv fastpitch softball bat. Wish every company provide great customer contact interaction like i received with Grachiel.

Very easy. Always Verizon availability works for my family y

Having a cell phone that is having problems can be stressful. The insurance claim process was super easy and I am thankful that I chose to have it as part of plan.

They always very helpful thanks guys. 5 stars my number 1 phone companies I really appreciate

Get help quickly and have a great experience when using the service. The Assistance response was quick and super helpful. Very satisfied!

Difficulty setting up a new android phone, Could not get anything to transfer to the new device. Lisa was wonderful and worked for 2 hours or more trying to get the phone set up. We finally got it. She was great. This was not my first phone set up, however this proved to be very difficult. I was so glad to have the help and patience as we worked through it.

The associate Mitchell did a stand-up job and made moving my phone number over to my new phone a breeze. Also, there was at no time that he lost his patience and handled the job properly and professionally

The experience was very satisfactory. I am glad I had this coverage.

My voice mail hadn't worked for a couple months. AT&T told me to get a new phone. I did, same issue. I called support and they had it fixed in a few minutes. Lesson learned. Stay out of the store and call support!
Thank you!

I'm trying to get over to get my tablet set up on the account but you're not letting me you keep asking me to write reviews and I'm sick and tired of writing a review. You will not get a good one now.

My 14 pro was stolen from the car. Didn't wanna do anything til we could look for it in hopes it would show up. "Negative" So I did my claim and everything went so smoothly. I'll have a new phone in 3-7 days.
Signed, a pleased customer.

My claim was quick and easy to file and submit! The website was easy to use!

I got my replacement phone from asurion, but was a little confused by Verizon's instructions about setting it up with my same number. Logged on with Asurion had a chat with Josh, all works perfectly now.

When contacting the company representative should worry more abt giving me a insured device than upgrading me

Good to not have to worry about the product malfunctioning shortly after the manufacture's warranty expires.

Trying to find the appropriate representative is overbearing, then you catch an attitude because between the wait & confusion it makes you want to give up.

Everything I needed done happened and it didn't take all day overall great service thanks a lot

I had an insured product fail and needed to file a claim. Asurion made the process extremely easy and resolved my issue without any drama or delays.

I had my issue solved in a positive and non-stressful manner in a matter of 15 mins.