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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Customer service was great. I just prefer to talk to a live person.
Do NOT put yourself through the trauma of dealing with this company. My claim was turned down three times because of innocuous reasons -- and each time I had to completely resubmit the paperwork. Once was because I misunderstood "Service Address" to mean the address of the place that was going to do the service -- ubreakifix -- but they meant my address. Instead of contacting me, they denied the claim, and I had to completely submit again. This time it was because claim was outside the coverage period. Twice I talked to customer service, they re-submitted the claim and they told me they had worked it out (once even the manager said he would see that they did not turn it down again). Nope. Claim review turned it down again. When you call customer support, they will tell you they don't have any information, except they can see the reason it was turned down.
They handled my claim quickly and efficiently. They were able to quickly access the information and settled very quickly.
Instructions were clear. Impressive how easy it was to submit the information and claim. The process from start to finish was smoothe.
Better service than expected.he helped me so much I really appreciate this service it is rare these days
Very good, Norman was very helpful and very informative. This is my first time going through this (claims) I'm not happy with myself but it's good knowing that you are there. Thank you for your time.
Dave
Thank you for your patience and your feedback. We would like to take a deeper look into this if you do need additional assistance. At your convenience, please contact us at https://www.asurion.com/about/contact-us/. We are here to help. -Ari
Brittany was very helpful and done her job well. When she ran out of options, she directed me to tech 2 support.
The rep answered all my questions in a timely manner, it was a painless process.
Quick and simple for me to manage and yet thoroughenoughto give information.
Very helpful, great experience. Gary and Ian were very knowledgeable and walked me through the steps to file the claim.
This is the third replacement device claim. The first two devices that I was sent did not work and now I have to go to phoneclaim.com and refresh every 30 min until the status no longer says under review. Then I have to call back and finish the claim. I was told it could take 3 to 24 hours for the review status to change. Sound a little crazy especially when the first two devices I have gotten for this replacement did not work.
I had an appointment with Tech from 2-4, he did not show up or call!
Very unreliable compny!
The tech didn't show up as scheduled!
I called Verizon and they had no idea about the asourian schedule!
They transferred me to the representative for Ashourin, the representative on the phone is so careless, very incompetent, useless!
I am not sure if he is high or doing something while keeping the customers on hold!
Once every 10 minutes he comes back and say, "I'm still here".
Don't waste your time and money with this COMPANY!
Verizon MUST reevaluate their vendors!
One hr and 15 minutes and still on hold!
I just waited to tell the looser representative that I'm leaving him review but he doesn't even take time to talk.
Very, very helpful. Poy explained everything to me. So happy I had this protection plan.
In San Antonio, Texas for 41 years from Boston.MA.
First I had been with Pocket, then Cricket finally took it over
& I have really enjoyed Cricket. I travel around the USA on a regular basis & have had no problems with reception wherever I end up. I highly recommend Cricket especially with their easy user style
Security is Super Important so having a team to back your families devices!
Thank you
The service is ok thank you for everything I would recommend the service to my friend keep up the good service
I was concerned about the repairs to my electric scooter and when it would be returned to me. Miss Ludy put my concerns at ease. She was very polite and courteous.
Walked me through the process just fine thanks great experience
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vee, I do understand your concerns and sincerely appreciate your patience with the claims process. We do strive for this process to be seamless and simple. We would like to take a deeper look into this for you and ensure this is resolved. At your convenience, please contact us at https://www.asurion.com/about/contact-us/. We are here to help. -Ari