AsurionReviews 12,825

I purchased the new Samsung Gallaxy Z Fold 4. Brought it home, followed all the directions to transfer information, data, texts, calendar, emails, etc. from my Samsung S9+ using a corded tether. All went well - except I could make calls out. Facebook and other apps were working fine. I called Verizon Tech support and was give a fabulous representative who had great knowledge, patience, customer service and a sense of humor. After sending several chat messages back and forth - she finally figured out the problem, I followed her lead and boom - made my 1st phone call. Wonderful. An overall great experience. Thank you Verizon.

Submitted my claim but the automatic process misunderstood that my claim was concerning a product I bought in June of 2021 and the system thought it was the same product that I had bought in August of 2022 which would still be under the manufacturer's warranty. So I struggled a bit trying how to contact Asurion then finally found their online chat assistant who was terrific, quick, and efficient. HOWEVER, the online initial process to file your claim is flawed. One of the fields asks to put in the name of the product but it forced you to put in "I don't know or can't find it". Then it didn't allow you anywhere to put in the order number nor the date you bought it so it rejected my claim. It mistakenly assumed I was filing a claim for the same product that I just recently bought. So, Asurion needs to get a new claim program.

I have to highly recommend getting insurance on any item that you buy if something does go wrong you have extra insurance to help replace whatever it is you spent good money on in this company is there is the best companies I've ever dealt with and their employees like Jason who was a tech that helped walk me through my problem was a great tech and told me that any company certainly like to hire and have on their team he was very professional and since he had and could not be repaired he issued a replacement for it so we were quite happy and I can't say enough about how great this company has thank you Asurion

Normally I don't get good customer service with this company, always feels like I'm talking to someone from another country! Hard to understand and make issues clear.
If they really monitor the phone calls, they would know It's not pleasant if you have to say What? Excuse me? Can you repeat that? 6-7 times in the first minute of the call!

DAPHNE! Patience, Kind, Pleasant and Resourceful! Only reason that made it worth chatting!

I pay 20$ extra a month for this insurance, $350 to replace broken phone.

They send me a refurbished phone that I am still tied to a contract afterwards. I can buy a refurb phone online for 650$, not tied to a contract.

The purpose of insurance is to have low monthly premiums from a pool of customers that decreases the actual cost of loss. This insurance does not decrease cost.