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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The website was ver fast and wasy. If phones not available you do have other options. But if you want your original phone its 3 buisness days.The deductable wasnt bad either
Everything was handled so fast and I was provided clear and easy instructions. Great experience & Karen was excellent!
Took no more than 10 minutes with a chat to file a claim.
Charles was very nice and able to help. Great job all around. Personable, helpful, willing to work for a solution!
I have called other times to find an answer to this solution and it always ended in frustration.
Charles turned that around with his willingness to help and get it done!
I had a defected vacuum contacted the help center and it was really good and process my claim fast and easy
Jesus was a great help. He guided me with easy instructions on how to backup my phone on iCloud. Even when I ran into some issues, he was patient and guided me back on track. I really appreciated how clear and direct his instructions were and how he provided me with multiple options and extra information.
Regrettably a product I purchased at Amazaon failed.
This required me having to file a claim.
I spent a brief time today on the Asurion Chat Line with a superb customer service representative - DonCarlos.
He was thorough, polite, and patient and provide excellent feedback to my questions.
Very professional.
All my concerns were addressed.
I was grateful for his assistance.
My agent swiftly assisted me in getting my new device connected and was exceptional in doing so! AT&T and Asurion customer service and technical support are above and beyond the others and that is why my family stays with the company. 5 stars Mychael
We purchased a new phone through Verizon for my daughter and purchased the insurance through Asurion which provides for screen repair on broken screens as well as full replacements if warranted. The screen on the phone was cracked, so we called to file a claim and get the screen replaced. Apparently they do not offer a screen replacement on this phone though. There is nowhere you can look up which phones they offer this service for and which ones they don't. They claim it is not offered due to parts not being available, however, when I go to ubreakifix.com which has "by Asurion" right there in the logo, I can go and get the screen replaced for this device easy peasy. Asurion just won't cover it through their own repair dealer. Instead I have to pay a much higher deductible to get the phone replaced. Finally their rep offered a check for the full replacement cost to use however I wanted, including to repair the screen privately. After not hearing anything back on the claim for about a week, I decided to call back to check on it and they changed their story. In order to get the check for the replacement cost, I would need to pay the replacement deductible AND send back the damaged phone, so the option to repair it was no longer possible. Furthermore, I was hung up on, and it was impossible to off the phone with them or transferred to someone else without 20 minutes of hard selling on their full home protection plan.
Excellent service and fast and filling a claim, would highly recommend.
I love my phone, but it has been gradually showing its age(don't we all).
I've never used the insurance claim before, but I would definitely recommend it.
This was very easy to do. It was very easy to navigate through the system.
The rep that assisted me was so patient and literally held my hand through a switch that my internet kept dropping. She didn't give up on me and had me test everything before she'd let me go. She deserves a raise!
I have had to file multiple claims with Asurion and each time it has gotten easier. Filing the claim was smooth and seamless. Returning my damaged product was simple as they provide a return envelope. So easy!
He was very thorough and thoughtful! I wish there was a direct line to him so he can help me every time!
I had no idea how to operate this phone, Chris my technician helped and was very patient with me, now I feel very confident and got all my stuff on my phone with his help!
I am very grateful!
Claim submitted and new device delivered to our door within 6 hours. The chat service in assisting with connection was awesome! Highly recommend this company.
Two months I purchased a computer chair which literally came apart at the seams. At 5'9" and 135 lbs, there was no undue or excessive weight. One call to Asurion and I can take a seat.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Jonathan. We are definitely sorry for the trouble and miscommunication. We are here to help you. You can view our website www.phoneclaim.com and under terms and conditions it would provide a list of the products eligible for repair. UbreakIfix does provide repairs outside of Asurion so it is the reason why they can offer to repair. Your feedback has been captured! -Rue