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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I had a helpful agent who took my claim and responded immediately. I would recommend purchasing a product with Asurion.
This is a great expense. Worth the cost. Very easy to get a repair without jumping through hoops.
Great service' had to repair my boyfriends phone and replace mind same week and it was super easy aside from a slight issue with activating the SIM card but they helped me fix it fast and easy.
Excellent service. Very fast and professional! Christian was very nice and helpful
! 0 out of 10, to Reuben who quickly and with ease, resolved my issues with activating my new iPhone
Thans
Absolutely no hassle warranty on my iPad Air. Free one day shipping for my replacement and postage paid envelope included to return my damaged device. Very convenient, I'm glad I use Verizon.
Very efficient, take your identity very serious which I loved.
Was very satisfied with the services that I was able to obtain through this online service.
Very easy assistance for replacing phone I was very satisfied but didn't like the price you was charging me to replace the phone
I always in the past feared getting a warranty and it expiring before use. Or not refunding or replacing my unit to its full capacity.
I 100% stand by the service as they do exactly what is needed to be met. I ordered products in 2018 and 2019. The warranty covered me all the way till now in full.
My items were no longer available, but I was given a full refund.
1)Be prepared for long, long waits on hold. 2)Be prepared to repeat your information endlessly. 3)Be prepared for endless affidavits. 4)Be prepared for Assurion transferring your call back to AT@T. 5)Be prepared to lose several hours of your time
Hello. We are definitely sorry for all the delays. We have captured your feedback to be able to improve in our areas of opportunity! We appreciate your feedback. -Rue
Had a network issue and the tech trouble shooter it and was able to resolve the issue. As always, helpful, most patient, friendly
It was a easy experience and customer service was very good. After i brought the 2 golf gloves to ups to get mailed. I received my 2 gift cards in my email to use immediately.
Excellent service
I had a problem with my 2-year old office chair, and filed a claim. It was handled promptly, efficiently and professionally. I received a full refund, in the form of a gift card to Staples (where I purchased the chair), the day after I filed the claim.
Your site says that it's easy to file a claim online within minutes. I had to spend 15 minutes to connect to a chat agent. From there on it was fantastic
For several weeks I had issues with connectivity and setting up my voicemail for my personal line. When I finally stopped long enough to contact tech support with Asurion, they resolved my issues within a matter of minutes. The tech person (Noraliyz-sorry if I misspelled your name) knew exactly what to do to fix my issues—no second-guessing at all!
Thank you!
My Experience was awesome! All I had to do was open my door and the Technician did the rest. My "Smart Washer runs like it did when we purchased it back in 2020.
My 2nd Kobalt leaf blower broke. Kobalt didn't honor warranty on my 1st blower, so I bought Asurion protection on my 2nd and when it broke I went online, gave some basic info, got on the chat and problem solved. No hassle, get my purchase price back as an amazon e gift and done.
It took me all morning to file one claim; glitches, long holds, codes that didn't work, etc. The last person who helped me was on a chat, and it took 10 minutes, for a $130.00 coffee maker.
A few years ago the claim I filed took one e-mail and we were good to go.
Hello, George. We are definitely sorry to hear about the delays when contacting us. We have captured your feedback. -Rue
Filing my claim was easy for my Black and Decker dehumidifier. Wilson was very friendly and professional. I never thought it would be this easy! Thank you Asurion!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Larry. We appreciate your feedback!