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Asurion

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Impeccable
October 17, 2022

Just filled out information as instructed and started chat and satisfaction in a matter of minutes.

Date of experience: October 17, 2022
Florida
1 review
0 helpful votes
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Fitbit Return
November 16, 2022

I have had my Fitbit a little more than a year when it stopped working. I contacted Asurion and Chris could not have been better.

I can't believe it was this Easy!

George Ragan

Date of experience: October 17, 2022
Indiana
1 review
0 helpful votes
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Worth the investment!
October 17, 2022

I purchased a treadmill from Amazon and with the extra Asurion coverage. Unfortunately, the treadmill did not last however, the Asurion coverage reimbursed the cost of the failed treadmill. Customer service at Asurion was user friendly and efficient! I highly recommend using their services.

Date of experience: October 17, 2022
Canada
1 review
0 helpful votes
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It's took long but it's good
October 17, 2022

I don't know what to write but I can say it is good to by insurance always it is very good to have

Date of experience: October 17, 2022
Connecticut
1 review
0 helpful votes
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Eli
October 17, 2022

Eli was the best tech support person I've ever had help me

Date of experience: October 17, 2022
Georgia
1 review
0 helpful votes
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Very Reliable
October 17, 2022

This company backed up their claim and processed my claim with little to no problems.

Date of experience: October 17, 2022
New Hampshire
1 review
0 helpful votes
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Too much
October 17, 2022

Nope now your pushing it $#*! you always want more niw lm $#*!ing annoyed there was no option to not write a $#*!ing review and I couldn't get to the page I was on because this stupid $#*!ing review was plastered on top of it so yeah thanks fir that $#*!ing $#*!s

Date of experience: October 17, 2022
Oklahoma
1 review
0 helpful votes
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Easy claim filing
October 17, 2022

I don't know how they do it but it was a very easy no hassle claim

Date of experience: October 17, 2022
Illinois
1 review
0 helpful votes
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Insurance claim
October 17, 2022

Great! You guys are doing a great job thank you for all your help.

Date of experience: October 17, 2022
Illinois
1 review
0 helpful votes
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I had an issue I had never tackled before, and Jennifer was patient, led me through it, had a sense of humor, and told me where to look for things on my phone that we needed to turn off or on, without being condescending! I feel accomplished, and it was all really her help that did it.

Date of experience: October 17, 2022
New York
1 review
0 helpful votes
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Fantastic customer service
October 17, 2022

I spoke with Ms. Samaria today, and she went above and beyond with her customer service.

Date of experience: October 17, 2022
Florida
1 review
0 helpful votes
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Amazing
October 17, 2022

Breeze in the park, it was wonderful the service man they set was fantastic.

Date of experience: October 17, 2022
Texas
1 review
0 helpful votes
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LG Refrigerator Repair
October 17, 2022

I had a good experience with the Asurion Technician. He was knowledgeable, nice and professional. Asurion staff worked with the LG manufacturer for warranty information to help move my service along. That helped me a lot.

Date of experience: October 17, 2022
Maryland
1 review
0 helpful votes
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JiaMariel
October 17, 2022

She/he was very helpful and knowledgeable and made my interaction a smooth one.

Date of experience: October 17, 2022
Texas
1 review
0 helpful votes
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Great job on returning text
October 17, 2022

Call customer service. They took my information. My claim was submitted same day. Very satisfying

Date of experience: October 17, 2022
Indiana
1 review
0 helpful votes
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Great service!
October 17, 2022

It is very easy to deal with this company! Whole process is made for the castomer, starting from saving receipts for you to claiming the insurance if you have to. Great customer service, easy to reach and solve any problems. Thank you.

Date of experience: October 17, 2022
Arizona
1 review
0 helpful votes
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Smooth
October 17, 2022

Super quick and simple. It was one and done. Wish all claims we're this thought out

Date of experience: October 17, 2022
North Carolina
1 review
0 helpful votes
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Got help with my laptop issue!
October 17, 2022

Jason went to great lengths to help me get authorization to have my laptop checked out!

Date of experience: October 16, 2022
Wisconsin
1 review
0 helpful votes
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Very satisfied
October 17, 2022

I bought the Assurion protection plan. I am glad i did because we had a problem with the remote car we purchased. I was expecting them to say it wasnt covered under that warranty,,, but it indeed was. My son will be thrilled to hear this as he only used his remote car a handful of times. It was a Christmas gift for him and its all he got because of the price tag.

Date of experience: October 16, 2022
Florida
1 review
0 helpful votes
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Quick and easy
October 17, 2022

Quick and easy to file a claim, love the next day delivery

Date of experience: October 16, 2022

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
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