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The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Just filled out information as instructed and started chat and satisfaction in a matter of minutes.
I have had my Fitbit a little more than a year when it stopped working. I contacted Asurion and Chris could not have been better.
I can't believe it was this Easy!
George Ragan
I purchased a treadmill from Amazon and with the extra Asurion coverage. Unfortunately, the treadmill did not last however, the Asurion coverage reimbursed the cost of the failed treadmill. Customer service at Asurion was user friendly and efficient! I highly recommend using their services.
I don't know what to write but I can say it is good to by insurance always it is very good to have
This company backed up their claim and processed my claim with little to no problems.
Nope now your pushing it $#*! you always want more niw lm $#*!ing annoyed there was no option to not write a $#*!ing review and I couldn't get to the page I was on because this stupid $#*!ing review was plastered on top of it so yeah thanks fir that $#*!ing $#*!s
I don't know how they do it but it was a very easy no hassle claim
Great! You guys are doing a great job thank you for all your help.
I had an issue I had never tackled before, and Jennifer was patient, led me through it, had a sense of humor, and told me where to look for things on my phone that we needed to turn off or on, without being condescending! I feel accomplished, and it was all really her help that did it.
I spoke with Ms. Samaria today, and she went above and beyond with her customer service.
I had a good experience with the Asurion Technician. He was knowledgeable, nice and professional. Asurion staff worked with the LG manufacturer for warranty information to help move my service along. That helped me a lot.
Call customer service. They took my information. My claim was submitted same day. Very satisfying
It is very easy to deal with this company! Whole process is made for the castomer, starting from saving receipts for you to claiming the insurance if you have to. Great customer service, easy to reach and solve any problems. Thank you.
Jason went to great lengths to help me get authorization to have my laptop checked out!
I bought the Assurion protection plan. I am glad i did because we had a problem with the remote car we purchased. I was expecting them to say it wasnt covered under that warranty,,, but it indeed was. My son will be thrilled to hear this as he only used his remote car a handful of times. It was a Christmas gift for him and its all he got because of the price tag.
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

