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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Excellent feed back great people who help me out in finding the phone I need for my daughter.
I've had a few things break and I've been so glad that I bought an Asurion Protection Plan for each. They have saved me a lot of money. The process to start a claim is so simple. I was online with them for less than 15 minutes and I was approved and asked to return the item and will then be reimbursed. I had someone named Rejoice(cool name) help me. She was so nice and she made the entire process really easy. I've never had a problem with this company. They always get the facts of the matter and tell you if you've been approved. I've always been approved. The problems I've had have always been covered by the original agreement. I couldn't be happier with this company.
April was very helpful and patient! We had a difficult problem to fix and she walked us through it!
I had a number of issues develop with my laptop computer over the first couple of years of ownership. I had purchased the insurance at the time of computer purchase and made contact with the insurance company to make a claim. Given the number of issues I had identified to be repaired, some of which I thought might make it unreasonable to make the repairs e.g. charging port, battery not holding a charge etc. I must say I was pleasantly surprised when my laptop was returned and it was cleaned and looked like new with all my issues addressed to my satisfaction even including the missing rubber feet on the bottom of my case being replaced. When the time comes for me to replace my computer I will certainly plan to purchase the insurance plan again. Was it inconvenient to prepare my laptop for return and to go without it for a couple of weeks, sure - but in the end I would say it was worth it.
Asurion and their rep Ronaldo handled my warranty with speed and no issues. Great to deal with, and I highly recommend them.
Brad was great. He helped me clear my browser and run a security test. Highly appreciated!
During the first week of having my device it was cleaned once again like my Verizon phones only this time I had better support 3 AT&t and I cracked my phone by dropping it and they were amazing and quickly getting a replacement claim filed and it was so easy and take no time at all
The person that came out did an excellent job.He had patience and answer all the questions that l ask him.He let me be aware of the doos and the donts. A job well done. Outstanding worker.
Asurion refunded purchase price of my work headset radio after 1 year of use they stand behind there warranty just as they advertised
John was fantastic! He made the process simple to complete.
Very satisfied of your service thanks it was very fast
Great job people! I cannot see how any other company could have done any better than you. Keep up the great job!
Easy. I have use this company several times and have no problems getting what I need
Thank you Tadaisha for being kind, courteous and easy to communicate with... the issue was resolved quickly and easy.
The service was great including from the time I made service request until the day technical come over to my house.
This company canceled on me 3 times they are the worst do not use them.The tech lied to me about what was wrong with the refrigerator. Bad customer service.
I have always had great results with this warranty company. They are quick, efficient, and polite.
Needed just a little touch of advice and used on line chat. Stefani answered my question quickly. I thought of something else I wasn't sure was up her alley, but I asked anyway (letting her know I wouldn't be upset if she didn't have the answer), but she pulled it right up and quickly solved what I thought was going to be a major problem to get resolved. Best yet, turns out something I thought I was going to have to pay $200 for is covered under warranty. Things NEVER go that way for me! Usually turns out quite the opposite! Never had a problem any time I've had to deal with Asurion!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Marcie. We are definitely sorry to hear about the delay with getting your refrigerator repaired. We are more than happy to assist you. Please call us directly to set up an appointment. -Rue