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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Online experience was very good but I would have loved to talk to a live person on the phone.
Cindy my chat support was very professional and did a great job. She guided me out step by step and it was very easy. Thank you and please have more people like cindy very professional and helpful!
I had an issue with my phone, and really needed to speak to someone, and I did. When you get someone who seems to not give up on you and doesn't follow a script, its really refreshing, I recommend to try talking to people at Asurion and see what they can do for you, I am glad I spoke to them, they made an issue a relief, and they are willing to compromise! The person who I spoke with really helped me and was caring, I hope that speaks for the whole company.
I will be the first one to admit that in the past few years I was convinced that customer service had all but disappeared. Today I have learned that it is alive and well and is thriving at Asurion. Like everyone else, I live and breath by my cell phone so when it smacked the ground and the screen shattered my heart sank. Then I remembered that I had purchased the "protection plan" from Asurion with my Amazon purchase. Let me tell you, that was the best money I have ever spent! I have 17 of these plans and I will always buy one when I purchase an item that needs protection. The claim process is super easy because of the Customer Service provided by an amazing staff. This will be the only company I buy protection plans from. This is the company that will take care of you when you need it. I'm a fan for life!
I had problems setting up my new phone and Mario helped me recover some password issues
I highly recommended this company for phone insurance needs. Easy to file a claim. Had to pay a small deductible but well worth it.
Great, quickly resolved & my issue was taken care of.
Normally this type of insurance proves to be a real hassle and you only get a partial replacement amount or cheap replacement. Asurion gave us an amazing choice of TVs, all over $700. They replaced our 60" Visio with a 65" LG. All we paid for was the installation which included removal of old TV. The whole progress was 5 STAR.
I expected to wait hours to get help from a Verizon tech but I was shocked to get chat support within two minutes. The tech guy was very helpful too.
Whether it is replacing something that has broken or answering my technical questions, I can count on Asurion to come through for me. Service is always, quick, thorough, and positive. They have some of the best employees possible. I highly recommend them for all technical repairs.
The whole transaction from start to finish was fast, easy, and even offered same day delivery in my particular case. I am thoroughly pleased with how streamlined this process was. I will happily continue to use this service.
First -- The format for filing the claim was effortless. Second - I could work at the same time my claim was being processed. Third -- After describing what the failure to my device was -- what I had done to try and repair the device using manufacturer instructions and making a statement that I did not missuse the product -- the claim was approved. I am now waiting for an email to confirm the process. I wanted Asurion to know -- repairing the item would be satisfactory -- but they opted to refund my purchase. I have bought another one -- and I insured it with Asurion. This is a five star service.
Quick and easy. Just one thing. I don't get to compare functions of my replacement netgear to be sure it does what I need. I can only hope!
I am disabled and have a hard time with navigating my phone. I was given very incredible assistance and the issue was resolved immediately. Thank you so much.
Spoke to Ann. Very time consuming and useless paperwork needed for filing. IPhone companies don't require this. They send a malfunctioning phone as a replacememt and won't replace another one until we send back a broken phone. No point in sending them a broken phone.if they just send you garbage as a replacememt. Switching over to another company and device
The online service is a little harder to work with. Making a call was perfect, quick, fast and clear. Calling the samsung store is a waste of time.
I paid for insurance on a note 10 plus not a style 5g 2022. I don't car that it's upgraded. Been pay insurance threw you guys for 8 years. I should get the phone I had OR better. Not worse
I highly recommend Melissa if you are having issues she knows her stuff and if she can put up with me she can help anyone. Hahaha
Easy to file the claim online. My new replacement phone is on the way.
The policy did not c9ver the protect8ve case however.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Natasha. We are definitely sorry to hear about your replacement device not working properly. All of our devices have a 12-month warranty for any malfunctions. We are here to help you. Please contact us directly to assist. -Rue