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Asurion

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

Colorado
2 reviews
0 helpful votes
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Quick and easy
October 29, 2022

I was looking to get some help with a Blue Yeti X Mic that had stopped working properly and they arranged a repair free of charge no shipping cost to send or for the return shipment. Overall I'm happy

Date of experience: October 29, 2022
California
1 review
0 helpful votes
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Very positive experience
October 29, 2022

Very positive experience with Asurion when setting up my new phone. No complaints whatsoever and would definitely recommend!

Date of experience: October 29, 2022
Utah
1 review
0 helpful votes
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Add a person on my account
October 29, 2022

Great service easy and fast, answer all questions instantly

Date of experience: October 29, 2022
Texas
1 review
0 helpful votes
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So Glad to Have Asurion
October 29, 2022

I had trouble with the speakers on my laptop. I could not figure out what it was after talking with several people. But, I shipped my laptop to Asurion and they repaired it. It is as good as new. Thank you Asurion.

Date of experience: October 29, 2022
Vermont
1 review
0 helpful votes
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Great customer service!
October 29, 2022

I had a problem with my laptop and my warranty with HP had expired, so I contacted Asurion via chat. They were very nice and were able to help me with my claim. I'm excited to get my laptop fixed and get it back.

Date of experience: October 29, 2022
California
1 review
0 helpful votes
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Satisfied customer
October 29, 2022

Excellent professional service 100% satisfied happy happy happy happy happy happy happy happy happy

Date of experience: October 29, 2022
Nebraska
1 review
0 helpful votes
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Chat Tech Kimberly was a Pro
October 29, 2022

It was GREAT dealing with this associate in chat Normally I hate chat for tech issues but Kimberly was Nice, polite, knowledgeable and made it a smooth flowing session with great advice and even made any add on sales attempts feel like customer service. I have worked as a Team leader for MCI and Sales for VZW. I think Kimberly should be a Trainer for Chat at the very least.

Date of experience: October 29, 2022
Alaska
1 review
0 helpful votes
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Satisfied Customer
October 29, 2022

Very fast, professional, knowledgeable and courteous. Kim was great to work with.

Date of experience: October 29, 2022
Iowa
1 review
0 helpful votes
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Great Support Team
October 29, 2022

I was very happy with my experience with my representative Kim she answered all my questions and help me resolve my problem with my phone

Date of experience: October 29, 2022
Pennsylvania
1 review
0 helpful votes
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Home Device Protect Charge
October 29, 2022

I would not need to go through with this discussion if someone could understand the word 'NO'

Date of experience: October 29, 2022
South Carolina
1 review
0 helpful votes
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Awesomeness!
October 29, 2022

The Rep. That I spoke with was so respectful and understanding of my concerns, he listened! And then told me what they were going to do, he got the ball rolling and every thing was rolling and rocking, it only took about 1 and 1/2 weeks to get my equipment back! Hey! Asurion Rocks!

Date of experience: October 29, 2022
Tennessee
1 review
0 helpful votes
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Hey good job
October 29, 2022

Everything was fast and easy I'm very satisfied with how easy it was to complete the information to have my replacement phone sent to me

Date of experience: October 29, 2022
Nevada
1 review
0 helpful votes
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Easiest claim process ever
October 29, 2022

3 steps to do my claim super happy with how easy it was. No fuss.

Date of experience: October 29, 2022
Kansas
1 review
0 helpful votes
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THE BEST
October 29, 2022

Easy to navigate, no problems at all. Wish all websites were this easy. Would defiantly recommend.

Date of experience: October 29, 2022
Washington
1 review
0 helpful votes
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My IPhone was totally smashed. I was able to complete a claim in what seemed less than a minute. I know it took longer but it was so seamless a process. Now they advise my phone will be replaced in 1 to 2 business days assuming this happens then this was a top notch experience.

Date of experience: October 29, 2022
Texas
1 review
0 helpful votes
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Great service and follow up
October 29, 2022

Great service and follow up from Asurion representative. They kept me informed throughout the process of getting my TV repaired. Followed up with a call on the day of my TV being brought back after the repair.
Duncanville TV repair was great from picking up my TV and quickly fixing it and returning it.

Date of experience: October 29, 2022
New York
1 review
0 helpful votes
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Warranty claiims
October 29, 2022

My son dropped his phone and cracked the screen 2 times now this company has been extremely easy to deal with both times it may seem expensive but worth it in my opinion

Date of experience: October 29, 2022
Michigan
1 review
0 helpful votes
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Asurion review
October 29, 2022

Asurion is by far the best phone insurance and repair company.

Date of experience: October 29, 2022
Texas
1 review
0 helpful votes
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Simple as pie!
October 29, 2022

We have 5 devices in our house so I bought the Asurion insurance coverage about 10 years ago. I have used it 3 or 4 times over that period and each time it is so simple and so fast I am amazed. Today I filed a claim for my wife's iPad - the whole process took about 3 minutes and based on past experience we should have the replacement Tuesday. This is by far the best warranty coverage I have ever had.

Date of experience: October 29, 2022
Virginia
1 review
0 helpful votes
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This comment is about the service I received from Advance TV Service in Fayetteville, North Carolina. Robert, the owner, not only worked around my schedule but was very professional and nice. I would recommend him to anyone that needs their TV serviced. He was very knowledgeable, and I am pleased with my overall experience.

Date of experience: October 28, 2022

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
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