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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Easy to do, and quick! Super happy with this provider!
I was able to pay less to replace my old tv by having this insurance. They deemed it irreparable and replaced it with a new one. Making the claim and all was easy. The communication was great as well.
I needed help with my tablet, and I was able to resolve the issue.
Terrific, awesome, fantastic because you did what you say you would do there problem no 25 question game I told you my issues you went straight to what you decided to do ounce I told my problem I agree to your you said everything went smoothly I was very very pleased yes I would recommend you to friends Thanks y'all so much KW.
Our office chair broke and with the warranty the chair was replaced with no questions asked
It was quick and easy. I never has issues with and they have been my insurance for years for me and my family
I lost my phone while on vacation. Fortunately, I had insurance. I called in a claim and had a new phone within days. That was the easy part. I had a little trouble activating it and had to use online tech support. It took a little time, but my phone is working, and I was very happy with the service. It was definitely worth having the insurance. I only wish I had backed up my photos. Sad face. My contacts came in so that was a plus. I'm not very tech savvy but am going to learn how to back up to the cloud after this experience. Kim did a great job helping me activate my phone. 5 stars.
With Samsung's warrenty we had no issue with getting service on our TV. We're very happy with Samsung and service provider. They were in and out quickly and on time
Tech support person was able to solve several issues in one session. Awesome!
Didn't know what to expect, a friend of mine recommended this service plan. I came back from deployment and my computer just stopped working and wouldn't turn on I created a claim, paid the deductible, shipped in my computer, and had it back within a week fixed and ready to go! I have the home plus plan, gives me a peace of mind that all my technology is covered and can possibly be repaired if something happens, by just a click of a few buttons! Thank you!
Very polite and willing to help. Easy assistance with filing a claim.
Experience was a pleasure no hassle got results instantly. Very satisfied
Annie is a 10 out of 10 for setting a standard of excellence and going above and beyond. This one is a superstar! She had an answer for every question, pointed me in the right direction, and stayed on the line (for a long time until) I connected with the department I needed. Outstanding!
Laptop from Costco broke so we needed to send it in for repair. Service was easy to set up, quick, and everything was taken care of. The only thing missing was the communication. We didn't know what was happening after we shipped off our laptop off. There was no communication or tracking given at any point. Still, I would use this service again.
My associate was very friendly and able to solve my issue quickly and efficiently. Great service.
Chelsea provided me the answer to my question on blocking texts on my phone
The Verizon Security Advisor (VSA) was friendly and professional. I like to engage in a friend-like manner. She understood but kept it moving. I made sure she'd have at least one fun story after her shift. I didn't raise a fuss directed at her. I just grimaced and then my head exploded at her first solution. Her second solution made my head hurt less so I was able to find my mind after I lost my mind.
She was pleasant, professional and empowering. She was doing fine. I was the one losing my mind and cringing, crying and crumbling at the amount of work required to deal with a dark web breach.
Promote her and double her salary.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members