AsurionReviews 12,825

A technician came to my home and instead of reparing my TV, left it at my home.
The screen itself wasn't cracked. They could of replaced the lights of the lid.
I would like a reimbursement of everything I have paid to Asurion for bot providing the services promised.
You were supposed to replace the tv if you can't fix it

Best service from Mr. Peter ( Technician) from "SAT WAY INC" he is the best. He offered to come to my house two days earlier after two disappointments from two other service provider and because I told him that I wasn't going to be home on the schedule day, and he didn't complain that it was late in the evening and almost two hours drive, and Mr. Peter, was very understanding, effective, outstanding, outgoing, social, very respectful and very clean and went over and above, a great guy, and family man.

I wasn't able to receive my voicemails. Chat with Ebony was great. Ebony was very patience and assured me that I was doing great. (I'm a senior citizen that has limited knowledge to all of this new tech.) Able to resolve issues timely.

From start to finish the repair process was great. The phone representative was able to accommodate my requested repair location in minutes. The order was transferred and at the service location the technician repaired my device in record timing. Overall "great" experience.

I wouldn't trust these guys with my toaster... I am 62 years old. This is NOT my first rodeo folks... I suggest you read this review to the bottom:
Brought an Xbox X in to have the HDMI port replaced. Our fault it broke. They "Repaired" it with a new one. About $200 bucks. We get it home and it didn't work correctly. After one unplug and re-plug it stopped working. I brought it back to them and was accused of breaking it ourselves before the guy even Looked at it, And, I was berated as a stupid customer/end user While I remained mostly silent. SO Much so, I almost and should have taken it back and walked out. (what a twit you are Kid) Then he told me they would repair it again "as a courtesy" I am thinking: Ummm, OK, been there done this before. Let's see if they Can step up... NOPE!
JUST as I suspected from the manner in which I was treated at the store, they called me today 11/2/22 and explained the mother board was beyond repair and they don't have one. "It's Trashed" Had they said that at the time of the first Non "repair" I would have believed them considering How it got broken, thanked them, paid them for their time, and forever trusted them.
Conclusion is this: They have NO customer Service Skills, No Tech Skills, No foresight, and No people skills. On top of that, they feel bad about ALL those categories and have NO clue how to fix it. (they need a For Real Manager and the customer service Idiot that treated me this way needs fired Immediately. He wouldn't even make a nice homeless person)
Don't walk away from their sites. RUN! There HAS to be a better solution out there somewhere... My search starts today.
Here is How I KNOW they are dishonest. On the initial Visit for the HDMI repair I was "encouraged" to buy the home electronics insurance and was Told "if you have something at home now that is not working, wait 30 days and bring it in because they don't make you list what ya got" Insurance fraud. If they do the insurance Co. That way why wouldn't I expect they wouldn't do ME that way when I didn't and couldn't buy the insurance? And They DID! In ALL my years of doing business, I would rather Shut my Doors than have my people treat customers this way!