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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Arlington was so patient and so determined to help me get my issue resolved and it was resolved. I was without a phone for hours and my job requires a phone for emergency reasons. It is very difficult to get any help in the Verizon stores so to have someone like Arlington resolve this for me I am extremely happy. I did not want to have to wake up in the morning and deal with this. Thank you so much Arlington thank you
I've read a few negative things about Asurion, but I've dealt with them twice now, and my experience has been good both times. We received the replacement phone the same day the first time. This (second) time it was supposed to be delivered the following day, but it was delayed because, for reasons unknown, there was missing information for our address. I figure no company is immune to things like that happening from time to time. Thankfully, it was just a 24 hour delay, and in the end we got the replacement device in 2 days. (Which, granted, could be stressful for the temporarily phoneless individual, but contrary to popular belief, it is possible, and sometimes even enjoyable, to live one's life without checking a phone every few minutes.) Anyway, the one EXTREMELY irritating thing that happened this time is that two of the three times i called customer service, i waited on hold for a long time (10+ minutes & 20+ minutes) and then when someone was finally on the line, the call was disconnected. I'm sure you can imagine the rage I felt in my heart. Lol. However, after I was able to maintain a connection, the customer service people were all pleasant and helpful. All in all, Asurion seems like a decent company that at least tries to provide a good experience to its customers. And that's more than I can say for most companies these days.
Christian went the extra mile. Took care of everything
My phone was stolen from my table when I turned my back last Friday 28th october. I called AT&T and reported it stolen. However they did not shut the phone off or blacklist it just sent me straight over to Asurion. The Asurion rep told me he had taken care of the phone and it would not be used. After a full week I am still being $#*!ed around. I sent my drivers license and an affidavit in three times and god knows where it went. Also asked how old my ex wife is (who the $#*! cares?) I had to force AT&T person to black list my phone last night. Asurion didn't even send me a follow up email that never came. After I get my phone I am dumping their insurance. To make matters worse I may lose my job, because i need a phone to go to people who need their machines fixed. Oh and I really loved the lady talking over the chickens and the roosters in the room. Hire Americans dumb asses! Say hi to PUTIN for me f--king commie bastards.
Well what could I say it was a long experience I spoke to a lot of people in cricket a very very nice people a lot of people they do their work some of them like you know how it is yeah but it was okay I tried to speak to someone that could understand my son's problems cuz his phone got broken but it's okay I'm getting there thank you very much I hope everyone be safe and again thank you so much
Karen's excellent customer service made this claim process very easy and quickly.
Jessica was very pleasant and witty If I can say so myself! As she tried to resolve the horrific issue I was having with a brand new (not even 1week old IPHONE 14 Pro) she made small talk and tried to keep my frustration down. I just love that great customer service is returning… Thumbs up Jessica! Well done
Asurion Service Plan performed better than my expectations. Go get it! It works!
I didn't think the experience would be great doing it by texting, but it was very quick very easy. Thank you Chelsee!
Hoover helped me navigate a tough issue with the most ease! As a former customer service agent I can truly appreciate the care and effort from Hoover
Called the number provided in the agreement and a real person answered. Ask me a few questions and we were done. In matter of minutes process completed.
Phone fell in water and I feel like you should be able to go in the store and get a phone the same day.
Hello, Jacqueline. We hope you are up and running again! Please let us know if you need further assistance. -Rue
Easy to file the claim, fast service, getting my phone delivered the next day without an extra charge. This company is what customer service is all about!
Tia was extremely nice and helpful. My set up was quick and easy. Definitely recommend
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Roger. We hate to hear about your stolen device and the troubles you have experienced. We are here to assist with replacing your device, unfortunately we cannot shut off or blacklist a device. It sounds like your replacement its on the way, which is great to hear!