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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I have paid for insurance for my iPhone for about a year and a half and when my phone started malfunctioning and I went through Asurion to have it replaced, Asurion denied my claim! Asurion insurance is a total SCAM, what's the point of paying for insurance if I can't use it when I need it? They're a dishonest company and offer horrible service and are just after peoples money, don't pay them anything!
The online claim process was super fast and easy, instant resolution! The representative (chat), Ludy, was great! Thanks
Was doing my first claim and Fernando was very helpful with walking me through filing the claim.
Rejoice did an amazing job! She made my claim process extremely easy.
Monica is a true expert on her job. She was on point with everything, I'm glad she was available!
9/10 of the coaches I've encountered on this app have been something truly special in the strange world of tech support, and what a blessing. I prefer this app well over Verizon's native tech support in-app with My Verizon. These guys are something special.
In my opinion my service tech was kind, courteous and handled the call with a level of professionalism rarely seen these days. I was completely impressed with her ability to flawlessly handle my activation while politely engaging in enough conversation to try and upscale the products offered by Asurion if I hadn't already had it I would have purchased for sure.
The two staff members Jennifer and Jeff. We're very helpful and professional. They had a line of customers and still took the time to help in a timely manner
Great job, William! Was very patient wand explained everything very well.
Kim was patient me being disabled, dhe was very knowledgeable an very helpful in assisting me an is excellent at her job! Thank you Kim! Sincerely, Kelly
Very good service but unable to contact at that time due to my phone not being in my possession so i had to wait but i think that you guys turned off my phone for security purposes and that was really important and really great!
Needed to activate a new phone. 10 minute Chat with Brian had us working. Thanks.
Karen who helped me out was kind, quick and got everything handled within minutes.
I just filled out the form, they sent me the mailing label - I mailed the printer back and 3 days later they sent me an egift card reimbursement to get a new printer.
I have been a costumer for many years. I love to have the peace of mind that Asurion provides. I have never had an issue with a damaged or lost device. They are quick to replace any items without hesitation. Worth to have this service. Thank you!
In May of 2021 I purchased a Hevillo Dehumidifier through Amazon, as well as an Asurion Protection Plan for this household item. In November 2022 it failed to work. I contacted Asurion for assistance and was connected with Karen, an Asurion rep, who helped me to file a claim and to get said claim approved. All of this took less than 30 minutes. Great service from Asurion & Karen. I will indeed continue to purchase the Asurion Plan for items I purchase. Thank you.
Soundbar quit working and it was insured through Asurion. After paying deductible, they shipped these large items for repair work. Replaced the main printed circuit board. Somewhere in the shipping process, my sound bar grill was dented. Shipping these large items across the country will always present opportunities for damage. The repair was effective, but the dented grill frustrates me.
Hello. We are definitely sorry to hear about this incident. Did you contact us directly to advise of the damage? If not, I sugget you contact us directly if within 7 days. -Rue
As a + seventy year old with no kids, tech coach is my favorite twelve year old.
The tech was knowledgeable about my specific devices and made solving the issue with utmost ease.
I called and filed my first claim and someone came out within a couple days, but what he did didn't resolve the problem. I filed a second claim and within a few days someone did come out on Monday, I believe and told me it something else and if they got authorization to replace the part they would be out later in the week, on Thursday. Thursday came and went, Friday came and I called them and left a message. Monday came and I decided to contact the Home Depot department manager. He was polite and eager to help. He checked the claim and found that my second claim had been closed. I told him that the person who came told me they would come back and fix my oven. Instead the person closed my claim stating that the stove was fine and he couldn't find any problems with it. The manager told me that he would make things right and he did. He sent another person from a different group. The repairman walked in and within the first two minutes of listening to me explain what was wrong, told me what the problem was and explained what was happening and how he would fix it. He told me he would return on a certain day and he did and fixed my oven. I only wish, he had been sent the first time. The other group had know idea what they were talking about and were dishonest to me, which left a bad taste in my mouth. Grateful it is fixed but disappointed it took so long.
Hello, Laureen. We are definitely sorry to hear about this delay and experience. We are happy to hear your oven is repaired. We have captured your feedback. Please let us know if you need further assistance. -Rue
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Jordan. We are definitely sorry to hear about your device and experience. We are here to help. Please contact us directly to assist with the claim or further options. -Rue