On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Staples Technicians was almways helpful, we was working on the issue since July and finally receiving the refund.
But the refund did not Include the taxes for the product purchased.
Its the first time I had to call and uses the extended warranty, and it was fast and easy
Been having a laptop that had previous, minor issue issues. Those aren't covered since they happened out of warranty, but a guy from Ubreakifix sold me into getting this subscription for future issue with my laptop and other devices. Well, since getting this Home+ subscription, I dropped my laptop and now it's developed actual severe issues that I keep filing claims for. All of them denied because they happened "out of warranty" even though that's not true. They're just taking my money at this point.
Filing a claim was rather easy with the help of Rhealyn. I just wish the post approval process was faster
Hello. We appreciate your feedback. -Rue
This is the first Time I have used Asurion protection plan and would recommend it to everybody! They were friendly and prompt helping me get my claim filed.
It was a waste of 40.00 for a protection plan when I bought a power wheels off of Amazon. They were wanting me to ship back something I paid money to have put together. Slow to reply and never fixed the issue.
Hello, Doug. We are definitely sorry to hear about this. Please let us know if we can help. -Rue
Cost to fix the back glass on your phone You get charged $250 to fix your back glass that doesn't even do anything on your phone but it's only $29 to fix your front glass of the touchscreen that makes no sense whatsoever you get an F on that
Hello, Mike. We are sorry to hear about any trouble you have experienced with us. We are more than happy to assist you. The back glass if cracked is not covered by repair but rather a replacement so the deductible is higher than just repair. -Rue
Thanks for making this painless. And sending our a replacement quickly
I had 1 million questions when I started this chat with the representative she was very understanding, knowledgeable, and caring. Everything that a customer could possibly want.
Everything was simple and easy to use The customer service team was very helpful
It was easy to get help from this site. I Didn't have to wait long to get someone to help me they understood my question and were able to answer my questions in simple Explanations. I will use this site again I'm sure they were very nice and competent.
My costumer service rep. Kenyetta, was wonderful.
I seldom leave a review much less a good one. This was a great experience.
Thank You
I lost my phone and the process to get new phone was super easy n helpful. I am all thankful.
Tracie led me through the process of making certain that my devices are secure, and they were already as secured as she desired.
It turns out that my default browser Brave is not included in the iPad's protection, but the browser itself is so built as to block any untoward activity.
I needed to replace my father's phone that was stolen. Not only did I receive the new device less than 24 hours after filing a claim but I was able to get the phone set up seamlessly with tech support who was personable and very quick at the same time. Thanks Asurion for delivering in a huge way in such a short time frame.
I've been able to fix many devices using this program. It's really great and convenient. They will fix some things that the own manufacturer will turn you down on.
Veronica Provided excellent professional easy tech text experience that resulted in fixing my issue quickly I recommend her to anyone Who receives her as their chat advisor on the safe app
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are definitely sorry to hear about your laptop. We are more than happy to assist you. Please contact us directly to discuss your claim further. -Rue