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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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My sons Christmas present from last year stopped working. Within 5 minutes, I was issued a gift card to cover the cost of the vehicle. Thank you so much! Very worth the small cost for the protection plan!
From scheduling, to the knowledge & quality of the service technician, fully explaining the issue and how it was corrected. Plus the tech provided useful information to increase the value and use of my LG Wassher.
She was great and resolved my problem. She was excellent.
We had a frozen screen. Juwon at Asurion very patiently walked us through the solution and answered a few questions that I had about our account. Verizon and Asurion are a good team! That's why I've been with Verizon since 1995.
Finding my warranty in the Amazon App was tricky and the warranty web page was too but the chat assistant made it all better. I may just start with them next time.
I dreaded this claim but to my surprise it was super straightforward and simple
Christine was very patient with me and took the time to troubleshoot with me until we found the Solution
The whole experience was quick and super EASY! So thankful for the ease of use and the fast response for repair!
I had to ship the unit to their service center.
The chatting was fast and courteous.
They email me the shipping label.
It was fast and easy.
I had problems setting up my new phone and the help that was given to me worked and is greatly appreciated
Disappointed, so I want to contact support and get this resolved.
I would recommend tech couch when you have an issues. They have alway been able to correct any issues I have had in a very professional, friendly and knowledgeable manner.
Worth the $ for peace of mind. I bought the plan for an air rifle. It broke and Asurion sent me an Amazon gift card for another one; awesome!
Had one minor glitch. When I went through the initial process I got a denial "not covered," It was an issue with the registration I was told by the chat agent. So…if you get a denial just open up the chat. Once I did that it was easy as pie; and who doesn't like pie.
Quick easy no hassle. Phone will be delivered same day.
AIPR "smart" (not really though) pool vacuum stopped working and agent JiaMariel issued me a reimbursement of the full price of $899! So impressed with Asurion (not impressed with AIPR) service. I always buy the protection plan policies and it's nice to know they are beyond worth evey penny!
I signed up for Assurion Home plus services to protect all of my equipment. The representative who signed me up had misspelled my name which wasn't caught by me for a long time.
My sons laptop needed service but do to the misspelled name my claim could not be processed.
After speaking with an agent and explaining why the claim was denied they took accountability, made the correction and helped me refile. Mommy sons laptop is fixed and he can do his homework in many places because of the laptop and wifi access.
Thanks Assurion!
Called the first day to report my tv broke, rep told me everything was set and just need it to pay the service fee told her i was going to call back and pay. Called back and then nothing was set other rep told me need it to wait 24 hrs to get address change, since my was a po box. Waited another day call back and next rep told me to wait 36hrs called back again after 3 days next rep told me it was 72 hrs and that it wasnt sure at the point i told him to stop chnaging the time frame andnto give me an actual time to call and get it resolve, he laugh at me and told me he was not a miracle worker and he couldnt do that i told him to be in my shoes and help and he says no he couldnt do that. Hanged up and decided to chat instead of calling and finnalyy after 6 days without a tv and actual answer and a honest rep finally someone actually helped me. Changed the address and help me with my claim couldnt thank her since i loat the chat after a while but if ANYONE reads this keep her she is finally a good Customer Rep. She helped me all the way to process my claim for 2 hrs woww completed my claim but now am on waiting since there is more steps i guess so 2 weeks for a process since they told me they were going to call me in 3 days
I was so upset when our 75 inch tv kept shutting off intermittently. Then I remember to use my Verizon home protect wow it paid for itself an some fixed my tv I would have thrown out a year ago with the same problem I just replaced with this one! 2800$ tv saved
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Danny. We sincerely apologize for the delay and trouble. We have captured your feedback. We are glad to hear you were asssited. -Rue