AsurionReviews 12,825

This app is awesome! So much better than standard customer service, these coaches are super helpful and caring and attentive and knowledgeable!

I needed help activating the cellular data for my new-to-me (refurbished) iPhone 13. Rasheda was quick to respond and resolved my issue in a polite, professional and timely manner.

Absolute nightmare and still ongoing. Purchased washer and dryer from Home Depot 3+ years ago along with a 5 year extended warranty. I have NEVER used the warranty. Having problems with the washer water temperature now so called to use the repair service I had purchased. Round and around and around and around on their automated system asking the most ridiculous questions. I finally gave up and just picked a number and finally got someone on the phone. Limited English along with limited ability to handle my claim so she switched me to another department. The phone rang and rang and rang until finally a recorded message came on: "Thank you for offering to participate in our survey." What? I hadn't even spoken to anyone yet. Hung up, got another person. She said she was calling the local Home Depot store to get a copy of my receipt and to stay on the line. I held for what seemed like 20 minutes before the line went dead. Had to call back a THIRD time. This person seemed like she knew what she was doing. Took down enough information to fill an encyclopedia and said someone would be contacting me about setting up an appointment to come out. What? A few minutes later I got a rather threatening email from them telling me that they would not proceed with setting up an appointment until I supplied them with a copy of my receipt. What? Look in your system! Then it said if and only if they received a copy of the receipt and determined it was legit, they would call me back within 3 DAYS to set up an appointment to repair the washing machine. I called Home Depot and they seemed very upset and the store manager was going to have his district manager look into this. He, too, thought it was ridiculous. He found the receipt for the washer and dryer and 5 year extended warranty in their system which took him all of about 2 minutes to find. I am waiting for a call back in the morning from Home Depot but NO customer should be raked over the coals like this. I don't know what company these other people bought their warranties from but I feel like they must be paid endorsements at this point.

I received 2 new Sim Cards 5G for my phones and I didn't know how to activate them after putting them on. I thought it was easy but as I was trying, it didn't go well. So I ended up on my computer online texting with a representative called Isaiah who was extremely helpful and provided everything I needed to get the phones back on track. It meant a lot to me because if it weren't for this type of service my phones wouldn't be activated today. Thank you so much for this type of service.

We have a lot of devices and, since I purchased coverage, we have been able to use our benefits twice. Both times I felt the cost in deductibles was worth the repair.