On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You tried to fix my printer and when all failed you offered me a fair settlement which I accepted.
I purchased an R/C car and the insurance plan, so when my car stopped working, I was hopeful it would be an easy enough process to get my claim going... Asurion was so great to work with! They were friendly, helpful, and knowledgeable... thank you for streamlining the return and reimbursement of my broken car! :)
The website loads slowly and is not that user-friendly. The Chat reply looks slow. While chatting, it gets time out and needs to re-login from the beginning.
Having to order a new phone and activating it from 2,000 miles away went as smoothly as it could!
Awesome didn't take long to get my claim approved.
It was very easy to do my claim. Fast and easy to understand and fast.
Chris was wonderful and very helpful! Made the process easier and took care of my issue right away. I've always preferred Asurion wish everyone still used them
I had some difficulty with the claim form. However, once I had it filled out and submitted the service was quick and excellent. Same day delivery is great.
Simple, fast, easy, and very exceptional outcome. Not to mention how fast it will be handled. They even asked me if i wanted my device repaired or replaced. Great job fellas
MY PHONE FELL IN WATER A WEEK AGO, I PUT MY CLAIM IN THE NEXT DAY, AND HERE I AM A WEEK LATER, STILL HAVEN'T GOTTEN MY REFUND FOR MY REPLACEMENT. I BEEN TOLD 2 DIFFERENT LIES ABOUT THIS REFUND CHECK. NOW IM ANNOYED AND IM GETTIBF READY TO CALL MY LAWYER.
Very easy to make a claim! Really appreciated not having to wait on hold, and have used this service multiple times!
Ubreakifix (authorized repair center) is the Worst... took IPad in just to have the charging port replaced... 1 month later and I still don't have my ipad!
I added the whole home protect to my Verizon bill as it was a no brainer. With smart tv's, video game consoles, computers, smart speakers, etc etc, this protection is very useful. I just had a Samsung smart tv go out and it was replaced used this service. The tv was to me within a week of the claim.
Difficult on the website but still everytime i call in. Quick and easy.
Had a ac unit I was on fence about insurance, I usually insure all my products over 200 and thank goodness I did it failed just over a year and was no hassle to make a claim( which I hate doing and returning anything). Having purchased many coverages already I have only had a couple of claims and it is so helpful even though on most of my items I never need it. It's just a relief to know I have it and now I probably will make sure I buy the max year just in case! Not a waste of money, when you need it, it will make you relieved and thankful you did and make up for all the others not needed. Great company and customer service in my experience!
Kim was very helpful and explained everything to me!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Tyreke. We are definitely sorry for this delay, we are more than happy to assist you. Please contact us directly to assist you with your claim. -Rue