AsurionReviews 12,825

I had a ton off difficulty setting up my new iphone but Nicole helped me work through the issue and we got it resolved. She was very very thorough and patient.

Mathew is A+ material and has left me feeling safe. Also informed me of ways I can protect my other devices that I will be looking forward into doing soon. Thanks again Mathew keep doing you

My problem was handled in a fast manner. The young man was very courteous and helpful

The process did take some time, but the communication was very clear and easy to follow Thank you!

Got my replacement phone activated had a little bit of an issue getting it to realize it was on a network but everything else went smooth and this was just a minor blip. Andrew stuck with me and offered to hang around while i called the number to get further assistance but at that point, everything started working. Quick, easy, and very helpful staff.

The Technician, Ms. Tawana was Great!
Very knowledgeable, courteous and patient!
I didn't get my situation resolved but it was because I had run out of time at the time!
I have no complaints at all!

Rolando was very efficient in processing my claim and very pleasant too. This was my first time filing a claim with Asurion and I was very pleased.

Canceled my claim without notification. Made it hard to file a claim. The tracking status page doesn't give any option to track the shipment, full of ads

Wasn't sure if I was gonna be able to access my claim but Jenny was very helpful and got me through it

I am a new customer, and had a question about adding equipment to my account. The chat service is easy.

Really happy? After looking at empty contacts to 121 out of 141 I'm happy?

It was fast easy. Patrick was a great help smooth process

I'm very happy with the application. Pleased with Cricket wireless.

My one year old laptop purchased over a year ago with an Assyriology 4 Year Protection Plan developed a black screen and would not boot. I contacted Asurion and with the assistance of a chat specialist my issue was completely resolved in a very short time. I was impressed with the ease of the process and so glad I purchased the protection plan.

After having to go through a back and forth with the manufacturer, I finally decided to ask Asurion about it, even though it's not past the 1 year original warranty. They helped me quickly and I'm very happy. 10/10

I have a 14 Plus. Many new features. Big learning curve for me. I had to be ready to listen and be patient as the technician guided me through my Security Setup. There were many steps that I had not experienced before. The process took a while but Brad was very clear sending directions via Chat and I helped answer questions when I was not sure what to do next. Excellent service.

Very easy, not stressful at all. I would recommend to everyone!

Gregory is awesome with his service, and I understand there is only so much he can do. He gave me the information i needed to move forward.

Filing a claim with resolution via chat was very easy and quick.