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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I lost my phone and getting it replaced was quick and easy thank you
I was having trouble with deleting photos from trash on my phone because I did not know how to get there. Thank you tec support
Easy and quick! Thank you! Went online and filed it there. Thank god for insurance. Money is tight.
I've never needed to use insurance on a purchase until now. The customer service team was helpful getting the claim going. I'm disappointed they did not have UPS come the next day, as promised, to pickup my claim. I also had to reach out to Asurion on their chat to know the tracking number. After calling UPS myself I found out it should get picked up today, 2 days after I filed the claim. It would have been nice if Asurion sent me the tracking number when it was generated.
Thank you so much for the helpful and quick service
TV went out called in the problem, They delivered Our new replacement TV on a Sunday! Now if that's not service you Tell me what is.
My experience with asurion was so simple and easy-going. I found my phone screen cracked early this morning despite all my carefulness, I was devastated, but asurion made it easy to file my claim and have my screen repaired. It would have cost me a fortune to do if it wasn't protected by them. Thank you Asurion.
Chat is easy to use, especially when you can't use the phone. Customer service responds quickly. Only complaint is the time it takes to respectfully turndown sales offer.
I chatted with Jennifer about browser security. She was very knowledgeable and explained things very well. Response time was very fast as well. Extremely happy.
Congratulations on creating the perfect app experience! Seriously. Good job!
Good phone service but worst insurance company for phone service, will take your money asap but cam hardly get back when they say "will give exact same model or better" but when you get a lower model you can't get refund
This was the easiest and most pleasant return/replacement experience I have ever had. I am 70 yrs old so I have struggled through many. It was fast, courteous and went well beyond my expectations. Ricky was patient and so kind. When I told him I could no longer drive and it would take at least 2 weeks to schedule the Oats bus he immediately solved my problem. Monday I will be able to return my coffee pot hassle free. Great experience. Thank you Asurion but especially Ricky. I can smell the coffee.
So nice to text with a helpful representative! Lawnmower died within 3 month manufacturer warranty period and we picked up a new replacement mower from dealer today. Asurion helped me give them the new mower info to continue their warranty with replacement mower. Yay! Not hard at all.
I'm pretty much on the spectrum when it comes to computers or anything online. So I have to say I was extremely relieved at how easy the insurance claim was to fill out and how easy the site was to use and navigate through. It's stressful when your phone stops working completely and this site relieved a lot of that stress. This was my first time ever making a claim. That being said I would highly recommend Asurion to friends and family
1st thing 1st thank you Poy for your great service. And I'm looking forward to working with this company in the near future. Once again thank you
Usually texting takes time but l must say this was a good experience. Thanks
It was easy and very laid-back Regina was very nice she got it done quickly and even overnighted. I can't ask for more thank you so much Regina for helping me out.
I bought an Emil Laggasse Air Fryer, unaware that an important part would go bad. One Morning i went to use my Lagassee and it would not get hot, i didn t no what was wrong. I finally called an Appliance store, and they told me my heating like element went bad. So i called back to the place i bought it from and they gave me the Assurion phone number, i explained my issue and Bam they sent me a Check to cover what i paid fur it in the 1st place. I received a Check in 5 Business Days. I would Strongly reccommend Assurion fur Extended Service Plan. Daniel Beaumont
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We sincerely apologize for any trouble you have experienced. We do replace the same make and model, and if no longer being produced we do provide the next comparable model. We are here to help you. Please visit us at https://www.asurion.com/claims/. -Rue