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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Everything was done appropriately within a week. I was very happy, I didn't have to wait
Long for my item to be returned.
I have been using Asurion Home Plus for almost one year. It has been very valuable. After submitting a few claims, I have been able to get my devices repaired or replaced (when they couldn't fix it). Having this peace of mind has been extremely helpful.
I didn't give them 5 stars because it is a bit difficult to submit a claim. There is a lot of back and forth. Sometimes you have to fill out forms that are not electronic forms and submit them. That is very taxing. And sometimes its hard to fit your problem into the pre-defined boxes. However, once you get past that, it is a very valuable plan. They have fixed 1 laptop, replaced 1 laptop, and fixed a Nintendo Switch. It has been great! They have saved me valuable money, which I say is worth the hassle for submitting the claim.
My tech coach is always easy to chat with and they always solve my issues within seconds
I filed a claim. Got a hold of customer service fast and they resolved my problem and handled it with care and importance.
Hopefully I can figure out where my iPad is and we got the recovery process we will see how it goes
Well the operators were nice an I am not racist or any thing but I do prefer to speak to a live operator than text this message if you know what I mean so the person can walk me through the process of claiming my new LG STYLO 3.
Needed to check Security on phone, was an easy experience and simple to do.
I've purchased many electronic devices on Amazon. And I've purchased their product plans as well. Asurion has taken care of me very well when my electronic devices have failed. They have always been kind and helpful.
Extremely happy with the service, can't aske for a better person to help me. It was easy, and amazing help.
Thank you for making my life easier.
So glad that we bought insurance coverage on each appliance when we updated our kitchen
The clock and timer board went bad. The issue was resolved quickly so glad we bought the insurance protection. The customer service person ( Paul) was so nice and resolved the issue within the first call. Thanks, Donna Mc
Iphone XR to Iphone 14 switch over did great but cell service would not link or connect to new Iphone 14 after the "activation set up" between phones. Looked like everything moved over but the cell phone and text were not operational on new Iphone 14. Used the "Chat" with access to a Tech Coach and we were up with phone and text on new Iphone 14 in 15 minutes!
Life is shorty and time is expensive. It almost an hour to get my claim taken care of. The process for making a was redundant and inefficient. I ended up having to call to actually get my claim taken care of. Something I was trying to avoid. Again life is short and time is not refundable.
I was not happy with the additional charge for the repair, it seemed to be a bit high.
Hello, Janene. We are definitely sorry to hear this was not the experience you expected. We are here to assist you in any way we can. -Rue
Some of their policies are annoying but great company overall
I think I think is doing a really good job cuz I never had no problem with them this is my first time putting in a claim so we'll see how I go
Nice customer service. Definitely call in and speak to a real person instead of filing a claim on line. This clears up any confusion They were great when I went this route. Nice lady That helped me. Awesome!
We had issues transferring data. Contacted Verizon and Michelle no only helped us resolve the issue but was so nice and pleasant to talk too! She is a legend in customer service!
Crystal was a wonderful help. She answered all my questions and was able to help me with a replacement phone. Thanks again for the help!
The overall experience was phenomenal from submitting a claim to the tech coming to the house. It was wonderful having the tech come to the house so we didn't have to go find a repair place. The tech was within the time limit for a repair, within the time limit of arrival, friendly and professional. He was top notch! I would recommend this service to everyone!
I have been on this plan for over 5 years. I had a 43in tv reeplaced with a Samsung 4k that is still great after 3 years. I had some bad luck, and needed work on 2 big tv's, a 65in hd tv, and a 65in 4k tv.
The process went smoothly and the repair people were at my house within 3 days. The 65in hd had to be taken to the shop and was repaired within 3 days. The 65in 4k tv needed to be replaced and I was given 5 tv's to choose from. I chose another LG and was given a 70in instead of the 65in. The tv is great and the service is BETTER! Thanks for the service.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Jay. We completely value your time and apologize for the delays. We hope you are back up and running. Your feedback has been captured. Please let us know if there is anything we can assist with. -Rue