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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Most inconvenient claim I've ever made. The claim item never arrived. They said they'd send another. I'm new to this town and dont know neighbors yet. I was all but forced to ask them to receive the replacement for me (AND commit to being there to sign for it). The same neighbors that (who knows) possibly stole it from porch in the first place. Asurion refused to mail it anywhere else like, I don't know, maybe the Verizon store!?! I could very easily pick it up there. Safely. What is someone in my position to do? I have no family here and literally don't know anyone yet. Yall need a new policy. New options. This is not okay.
Very easy-to-use interface and I am so very glad that I took the insurance option. It sure came in handy when I needed it. It was time for an upgrade (long past time) which I considered but upgrade prices were much more than I expected so being able to file an insurance claim to replace my lost phone was a godsend.
The motion detection on my security camera stop working. Well Asurion stood up to their word and replaced my camera hassle free. I highly recommend asurion for any item you value.
My hubs lost his phone, filed online claim with Asurion. New phone was delivered within like one day. Setup or activation was easily done by online chat. Very pleased with both services!
It was just 5 minutes to submit my case and get approved
This was my first experience using Asurion through my Verizon service and all my expectations were exceeded! April was my Tech Support rep and she was not only professional and courteous, but also extremely patient, friendly, knowledgeable, and a fast problem-solver. It felt like an expert was sitting right next to me at home throughout the whole process. Thank you so much, April! You. Are. Amazing!
Izaiah was great. He was able to assist me quickly and effectively! Very polite and customer service was top notch! Excellent job helping a tired and hungry and sleepy girl who just wanted to get through this setup and porting of this new line for my brother who I brought over to Verizon and iPhone! Thank you and happy thanksgiving
My son lost his phone. Let me know after one week, claim was filed and received answer within 24 hours. Fast and easy service! Great experience.
I purchased an air mattress and also purchased protection for it thru asurion. My air mattress had a small leak which continued to get worse. I submitted a claim for it and it was so simple to do. They took care of everything. They're sending UPS to come pick up the defective mattress and they're covering the shipping cost. Once they receive it back, they'll send me an electronic gift card to replace it. It was very easy to do.
Filed a claim in under 15 mins and will have my new device tomorrow. How great is that? I couldn't thank you all enough. Thanks for all you do and keep up the great work.
I called the representative with a repair request. She was great. She gave me instructions on what to do, what the process consisted of and what to expect. I received emails with instructions. I got updates on the process and when to expect the delivery. I was very satisfied with this service.
They helped to get my purchase price back so can buy another. I will always buy the insurance just in case.
Knowledgeable tech. Great attitude. Willing to stay on line with me to the end of successful conversion of equipment. Understood all issues. Very kind attitude if I don't know or understand a technical term
Top notch customer service! Quick, friendly, and extremely helpful. It makes this process really easy.
Hello. We appreciate your feedback. Our deductibles are only a portion of the retail cost of your device. Pease let us know if we can assist any further. -Rue
I received a new Galaxy S21 phone, replacing my Galaxy S9. The instructions for transferring data from my old phone to the new one didn't work. Went to chat with tech support, got Monica. She walked me through another option and all went smoothly.
I cracked my screen and had to file a claim on my Samsung S22 Ultra. The claim was easy to file and I had a new phone within 48 hours. My only complaint was that my replacement phone wasn't the same color as the original, but a case fixed that.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Tracy. We are definitely sorry to hear about your device being stolen and your experience so far! We usually do not require a signature unless the courier requires one. We have captured your feedback and hope you are back up and running. Please let us know if you still need assistance with your replacement. -Rue