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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Isabel was extremally helpful and guide me all the way until I got all my file backup. Fast and great assistant help
Love Service great site to file and complete your order on
Ann Marie was fantastic in helping me out. Wonderful personality and professional. She helped me get the best deal and save me money in the process.
Broke my phone was easy to Make a claim and got my new phone in a day
I called because I was totally confused about a warranty and the person was kind and patient to work with me.
Had some issues with my Samsung Galaxy S21+ & they gave me all the tools to help it run smoother! Will definitely utilize asurion again versus going to the store!
Repair time was slower than expected, but once repairman arrived the repair was quick and complete. The repairman was very knowledgeable and very nice to deal with.
Everyone has been knowledgeable and top notch. Easy to file and exceptional service.
5 stars for the phone reps and the service technician Colin as everyone took care of my business needs, thank you
My grandaughters keyboard stopped working. I made a claim expecting to be hassled for an hour. Instead, your return/claim process was so easy and fast. Keep up the great customer service. It was a pleasure dealing with Edward.
It was quite a pleasure dealing with him. Asurion should try to employ more people of his caliber. Great guy and awesome experience. Resolved the issues and provided the info I needed to complete the phones problem.
Thank you, Timothy Westberry
I am grateful for the assistance provided. Always very courteous and patient! Thank you!
It is easy to claim and very helpful. I trust the Asurion for the warranty.
Asurion were very professional, reliable and quick in taking care of the issue with my dryer in a timely manner.
I highly recommend them.
I'm so glad that I decided to pay for the Asurion protection plan, which provides tech support! I could not have navigated the challenge of a glitch in connecting my computer to the new printer without help. Completely worth the money to access this support!
I've lost so much money on purchases that have failed to meet a fair level of competency but Asurion keeps me (and my money) safe. It is truly the best purchase I've ever made, thank you Asurion for always being there for me even when the product I purchased wasn't!
Phone stolen and had to pay $249usd to get the phone back without any additional items. Then they tell me that i can not have the phone shipped and programmed while i am in Mexico... WTF... so phone getd shipped to USA then programmed by a friend then I PAY TO HAVE IT SHIPPED HERE another $200USD...
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joe, I do understand the concerns involved and sincerely appreciate your patience. We are always happy to look deeper into the locations we are able to send devices. We will be happy to assist in any way possible. Feel free to let us know if you need any additional assistance. -Ari