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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I can't describe how awesome this program is. Every time I have used it, I have had nothing but good things to say. It does take a little bit of time sometimes but it's always worth it.
Eventhough it was Thanksgiving, and I had to use a friend's phone, my tech coach Brad was there to help and he restored the Internet connection on my phone very quickly.
Thanks again, Brad
I have a chat with Medy about my Eufy vacuum not working properly. And Medy just make it easy to go through the process.
So easy and thank the Lord for insurance! Instead of 200+ dollars it was 29... The best
Very nice, clean and neat repairmen worked very successfully with a nice sense of humor. Did the job quickly and efficiently.
I had trouble with scanning from my Epson ET-4760 to my MacBook. Jayson, the Asurion tech who helped me, was outstanding. He helped me download the necessary software from Epson, then opened the scan screen for me. We had a lot of trouble with my printer's automatic doc feeder, but he was really, and I mean really, patient with that glitch. We sorted it out; I think there were creases in the papers I was trying to scan, so that caused the jam. After he opened my scanner, he closed it and helped me learn how to open it myself. I lucked out getting Jayson in the queue today. Thanks, Jayson!
After having lost several phones or damaging them and then having to not have a phone whilst going to a store and purchasing a new phone. I finally purchased insurance. Asurion makes it very easy to file a claim, track the phone, and send your old phone back. The ease is well worth the cost
The process was very simple.The Staff is really nice.
I have talked to Ryan (customer service) live chat He's did a great job. He make it easy for me to file a claim. Thanks
Even though getting to speak with Dennis (Representative) was not as smooth as one would like, but the real diamond in the rough was talking with him! Dennis was very professional, and reading the screen for our responses made the whole experience edifying! It was not his fault that the procedure was not as simple to make my claim and register the claim, the end result was pleasing and I am satisfied that this process is working!
I bought a Keyboard for my son for Christmas 2021. It failed 11/1/22. Took the keyboard back to Guitar Center. Made a claim. Talk to the Employees at GC and was able to process the Claim there at the store and connected me to Asurion. Asurion gave me the information I need to send it out to a repair Store. Once received at the repair center it was quickly return with the description of the issue and repairs made. Son opened it up and set it up and went to town. Normally don't buy "insurance" but this one by far is great. Thanks..
Agent was very helpful and made sure I was completely satisfied with the claim.
Best customer service experience I've had in a long time!
My son lost his iphone in a pit at work. We filed claim and had new phone within 24 hours. We then had to set up new phone and had a wonderful tech who helped us! A very stressful situation was handled with ease! Thank you again!
Shay was able to activate my device with no hassles at all and in the mean time she was very pleasant to speak with and we definitely need people like her in the stores and as chat representatives!
The entire process was very easy.
Small glitch with the return label. I just hit the chat and got a label immediately. All on my phone. (Which for me, says A LOT)
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members