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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Very pleased to be able use use my cell again
Jay very patient with someone who has no experience with setting up cell
Thank you again
Done was patient, knowledgeable and an extremely dedicated professional. I was lost and he helped make this knowledge journey be a lot less fearful. Lots of people are intimidated about dealing with computer and printer problems. He worked with me on two different problems (Saturday - a printer issue and Sunday - getting my email and fax to work.) Switching from Windows 10 to Windows 11 created a lot problems.
Donn's work now allows me to get a lot of work done. Dr. Thomas A. Parker, LPC, CPCS
I contacted Asurion and Brittany was immediately responding and very helpful and understanding of my questions. She provided me with the best solutions.
Customer Support answered all my questions and gave me location and contact information on the nearest service center. They were not able to provide fee information for the service I requested, but I will approach the service center for this information.
He is very Professional and skilled employees., five star for him.
Our tv stopped working. Filled out the claim got an email pretty quickly about options to pick from. Then never got emails after that. Called like a week later and they said oh you will get it on the 9th. Which was still a couple days. The tv was busted when arrived.i called them and talked to them. They said they have to reach out to Walmart to return the item and they would not get anything back from Walmart for 48 hours. Never got a call back. Called back like 4 days later and they said that a freight company would have to come back and get the tv. They could not resend a new one until it showed picked. It was another week for them to pick up. I was told right when they pick up I can call and they can re purchase the item. Well I called in and they said oh we don't know what tv we sent you so I have to email another department and it will take 48 business hours. This was on a Friday. It was Tuesday when we Heard something back. Now I am still waiting because the tv they ordered isn't even in stock.
My kids laptop stopped working while he was not able to do his home work.
I called COSTCO and ASURION they managed to get my laptop fixed within few day.
Awesome service
Have done the job beyond my expectations, my lap top was working perfectly fine changed the required parts
They offer very fast solutions, also very important it was very easy to contact them, I am glad I have this protection plan it is so worth it. Totally recommended.
Asurion always delivers a great customer service experience. 15 years ago, I lost my phone while on a trip. By the time I could get back home, my new phone had arrived. Today, I filed a claim because my phone got damaged when I dropped it. The online process was quick, easy, and I was approved instantly for a replacement. Asurion is a great company.
Contacted Asurion when Smartwatch stopped working. The online chat process was very easy to use, taking only a few minutes to process.
It was easy to get the claim fulfilled but it took a little legwork … when I filed a claim online they referred me back to the manufactures warranty which was no longer applicable so I had to go back a second time to push for assurion to handle the claim —which they did and after that point it became very easy (but this isn't the first time this happened to me — also with a different product) so buyers beware!
Hi Renee, we do sincerely appreciate your patience with the claim making processes. We understand your concerns and are glad this was able to be resolved for you. If you find you do need any additional assistance, feel free to let us know. We are here and happy to help. -Ari
Was able to fix situation with your rep great service
At 2:30am, I was laying there, trying to sleep, and as I rolled over I accidentally knocked my phone off the bed. My phone fell on the hard tile floor. I picked it up and realized my screen was broken and my phone was acting nuts. I opened my ATT app, found the warranty info and filled out a claim. It took around 7 minutes to complete. I was back in bed and sleeping within 30 minutes! It was super easy and I would recommend this process to anyone!
Site was easy to navigate, chat was easy to use and great features like adding or taking photos for the chat
Awful. You replaced my lost Galaxy S21 Ultra 5g with a reconditioned one. An it is a real POS. I know why the original owner turned it in to place of purchase. There are just too many things wrong with the phone. The touch screen has a mind of its own, the camera is like an old model, just awful pics, cloudy, fuzzy, lens cover is clean. Asurion duped me with a lesser phone that should have never been recertified. I Paid top dollar for the lost phone and paid my bill on time every time. I would recommend another insurance Company.
Hello, Richard. We are definitely sorry to hear about your replacement device not working as it should. We are here to help you in getting this matter resolved. Our devices come with a 12-month warranty, please visit us at https://www.asurion.com/claims/. -Rue
The assistance was good and fast good service they resolved my problem in minutes
Didn't resolve my issue but Michelle was pleasant and well spoken and very knowledgeable. A pleasure!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Catherine. We are sincerely sorry to hear about the condition you received your TV. We understand how frustrating this is, since the TV was just purchased and arrived damaged it is under store policy. -Rue