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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Was very easy to do. And I was able to get thru it very quickly. Thank you
Outstanding tech support, especially online is hard to come by these days but Asurion employees excellent tech's such as Norman who I have the pleasure of working with today. He took the time to solve all the issues I was having and I couldn't be happier!
I had trouble swapping lines. Contacted customer service in chat. Cleesha was my go-to person and an awesome job she did! Very nice and easy to work with her. Solved my issue within minutes.
Was Fast!
Talked to a person on what the issue was and it was a fast process
I really didn't think the issue could be resolved virtually. But you guys proved me wrong. Your Tech was patient and thorough.
Ryan made getting my claims filed a pleasant experience all the way down to looking up the odd charger type my laptop takes and filing a claim for it as well as my laptop so I'm even getting the charger replaced free of charge. I highly recommend getting assurion insurance on any electronic device.
Instructions included in box would be wise. Some of us are old and don't understand SIM cards etc
I am iPhone not smart. The tech service person was polite and professional, helped me through my issue quickly.
The technicians who resolved my problem were extremely knowledgeable and very friendly. Not to mention very professional. If I was just a rating the technicians, I would have easily given a five rating. It was the scheduling process that dropped the overall rating. That scheduling/rescheduling process was a bit challenging and frustrating.
Very simple experience filing a claim and approved very quickly. Well worth it
Been with them for over one year. Laptop broke. Made a claim for the laptop. Rejected because "the product in your claim is not covered by your plan." I called in to find out why, they said that there was a mistake on their end and I need to resubmit the claim and assured me I would be covered.
They reopened the form and I filled out the claim again. It spit out a rejection once again, same reason. I forgot about the insurance and it kept charging my account. About 5 months later I called in to cancel my service, they looked into my claim from 5 months ago and said they will get it sorted and my laptop will be repaired. They sent me the form again. I filled out the form. Received rejection letter. Immediately called to cancel service. Customer rep said to give them 4 days and they will reopen the claim FOR THE FOURTH TIME. I said not thanks, all they were doing is giving me runarounds with assurances that it'll go through and I'll get my laptop fixed, but alas, nothing. Nearly $324 thrown out into the wind. I have all conversations recorded (allowed in Texas) and screenshots/emails of every rejection.
Customer since 11/07/2021, cancelled today 11/25/2022
Evidence attached.
Horrible service.
Speaking with a live rep was very comforting. She understood my situation and handled my situation quickly and with no judgement. Same with online chat. I was to the point and very informative. I feel good knowing that Asurion team is there for me in my time of need.
We had only a few weeks before the warranty plan expired and they were able to send a shipping label and give us back the full amount of the product.
I have few devices needing service lately (literally like jinxed or something, lol) and Asurion has been there for my account with good service and explanations of it all, in btwn stressful dates (holidays, short staff everywhere a days, etc., etc.,) anything but a BIG Thank you!
Ms Ebony helped with my set up and had the answers for my questions
I FILED A CLAIM WITH ASURION FOR A TABLET. I DID THE CHAT AND TALKED TO ROLANDO. HE WAS ABLE TO HELP ME WITH EVERYTHING I NEEDED. AND I AM SO EXCITED AND GREATFUL TO HAVE THIS COMPLETED.
Wonderful care! We contacted because our hover board broke, Chris took excellent care of us! It was easy, fast and no problems whatsoever! We used to chat option and we're very pleased with how easy it was. We received a full refund so we could purchase a replacement.
I was satisfied with the process and it took less time than expected
It was easy went on line put my information in its the wait for 24 hrs but it worked out
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Paul. We are definitely sorry to hear about your claim being denied. Our team is able to provide the reason why we are not able to move forward. Please let us know if you need any further assistance. -Rue