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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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El Técnico fue muy puntual en su hora de visita.y fue muy amable, y explicaba todo lo qué estaba haciendo.
Mel, the service tech was great; quickly diagnosis the problem, ordered parts and installed.
Got it working the 1st time...Very pleasant guy and very neat in working and clean up.
Happy Camper...would highly recommend Asurion.
Very good service and fast and only cost me $25 I would recommend them to everyone
My experience with Asurion was great, my warranty plan with them sure helped when my Hupro Humidifier stopped working!
Hire more people like Kim <3, she solved my issue in 3 minutes when other techs just transferred me to other departments
From the beginning with a visit to UBreakiFix it was a very professional experience. The diagnostic check told the local folks that it would need another opinion. It was send and the problem was solved. I want to include that the update communication was greatly appreciated.
The washing machine would not start on most occasions. When it did, it would not complete a wash cycle. I called Asurion and reached their technical consultant. We tried a couple of things and the control board seemed to be the issue. After several days a local repair center was selected Ramirez and Ramirez. A schedule was set and they confirmed the diagnosis, ordered the control board, installed it and everything worked as required.
I got help from Fernando who knew exactly how to solve my problem and was very polite and friendly.
I had a ton of questions, Diana helped me and was very patient as she explained all the benefits I have available to me.
Great customer service! Great conversation. Been with Verizon for 12 years now
Was fast and easy. Customer service was very polite and knowledgeable.
After an hour and a half we finally got the new phone activated, everything finally worked it just seem like it took way too long, the 800-number sent me to a website. The website sent me to Verizon. Verizon sent me to a Asurion. It was kind of like come on can there just be one number you call to activate a phone instead of running around. But the gentleman who helped me was very pleasant and I appreciate his time
My spn broke his tablet and I couldn't find the protection plan listed. The problem was quickly resolved with assistance.
The representative was able to resolve my issue quickly. It was so easy to go through the process of my claim.
Straight forward and easy. Knew exactly what i needed and straight to the point.
5 min. Transaction. Love it.
I have a very good experience and I do hope they will provide me the best service for what they committed with me.
It was an easy set up and very quick. I would use this again rather than going into a store to do it.
Filing our claim on the phone was an easy, quick, and completely satisfactory experience!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Casey. We apologize for the trouble you experienced when attempting to activate your replacement. We are happy to know you are all set. Please let us know if you need further assistance. -Rue