AsurionReviews 12,825

I purchased a powerwheel GMC truck from manufactured by Costzon on Amazon.com and the truck stopped taking a charge and the shifting lever broke off. I reached out to Asurion and Ms. Ellen the customer service representative was fabulous. She was extremely professional, courteous and made the entire process painless. We paid $450.00 for this toy and our little 3 year was bummed when it broke, but Asurion made my little guy smile by providing a gift card to replace the broken item.

Do not purchase this cell phone insurance (get it from another company).

Daughter cracked lens. Assurion said will only repair cracked screens - anything else, must replace phone with (formerly defective and perhaps not well cared for) refurbished for $250, which is more than I paid for it in the first place.

Paid $28 to insure 4 phones for years. Roughly $720 in insurance $ since bought the phone. If you add $250 deductible, would be paying $970. Just want lens fixed! I don't want to exchange for for overpriced refurbished/used device.

Update - the repair shop they own said $89 to repair lens. So cheaper to just pay for the repair myself. Assurion refused to cover cost and insist all they can do send me a refurbished phone for $250 instead.

Makes absolutely no sense to pay for Asurion cell phone insurance. It's basically a scam.

I bought the Asurion policy because the first vacuum I bought quit working after 8 months. My vacuum was refunded immediately once I contacted Asurion. They mailed me a check which I received within 5 days.

I had a very complex problem with the coverage range of the warranty, becaue I bought an item that was on a 10 min Amazon sale... HOWEVER I noticed that the coverage range of the Warranty matched the sale price of the item... I researched and found that once item was no longer on sale (10 min latter), that the warranty was the EXACT SAME PRICE, but the range did not cover the non sale price. I did a "chat" with Asurion and explained this. I was almost sure they would not understand or tell me they could not change the warranty... I WAS TOTALLY SUPRISED! They immediately understood my issue and immediately adjusted the coverage range on the warranty, and even sent me and email to verify the updated warranty. They were smart, fast, and really cared that my problem was solved. IF you are buying something and not sure if Asurion will stand behind the Warranty, I would not give it a second thought. Every time I have contacted them (I have other items under warranty), they solved the problem IMMEDIATELY and TO MY FULLEST SANCTIFICATION. GREAT COMPANY. GREAT CUSTOMER SERVICE. GREAT VALUE... NOTE: I do not work for Asurion. I am a normal, real, Amazon customer.