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The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Asurion honored my warranty I bought with my laptop. No issues. They did a great job. Ive bought plenty policies. I have never filed a claim until now. And, they are very fair.
Filing a claim was easy and fast. My replacement phone was delivered same day.
Having the insurance through DirecTV has been worth it I Effortlessly replaced 2 laptops. Now when I came down to trying to replace or fix the 2 TV's that I have it's been a little difficult but I will say that each agent that I have spoken with is very friendly and helpful.
It's very easy to file a claim and get a new phone quickly.
IPad damaged. Had little issue getting claim filed. But after sit up was handled and replacement on way. Thank you.
Grant did a terrific job assisting me in attempting to set up my replacement device.
I love when companies make it easy to do an exchange or replacement quick and easy. This way I can get back to work without delays. Thank you, Asurion!
I'm just happy I don't have to pay for all those little protection plans from random insurance companies for each individual electronic device I buy, I buy a lot! The Hometech Protection is definitely worth keeping everything in one place, for one consistent price!
Claims application was easy to file online and upload necessary documentation. However we didn't get updates (I would have expected at least weekly updates).
Idropped a new z flip and had to activate a new one and transfer all data. I thought i would go to store and have them do it, but decided to try it from home. The tech, Grant was extremely helpful and we were able to accomplish the task in a short period of time.
Perfect; everything went very smooth and I was confident in my representative' knowledge. Thanks!
Very easy to file a claim. My phone stopped working correctly and in about 3 minutes I had a new phone on the way!
Great service, competent and professional. The tech was very personable and dedicated to delivering top of the tier quality service.
Easy access, friendly tech, very professional. I got my device activated in no time at all. Thanks!
Outstanding help and very concerned. I appreciate all the areas AMANDA covered to try and resolve these issues.
Excellent system and secured data. Trustworthy with confidence and peace in my mind!
Your worker excellent costumer sevice, but not asurion was playing game about a box the you knew it was not coming, i know i deserve better and for my troubles to pay for my computer to be pack by ups,
Hello, Zoraida. We are definitely sorry for any trouble. If you need assistance with a claim, you can receive additional support at https://www.asurion.com/claims/. -Rue
After a day or two of determining whether my Manufacturers Warranty no longer covered my laptop, Asurion accepted responsibility and emailed me a prepaid shipping label. My laptop was shipped to Asurion, repaired and returned to me in less than a week. I was very satisfied with Asurion's repair job.
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


Hello, Joely. We are sorry for any trouble you have experienced. Please message us at https://www.asurion.com/claims to assist. -Rue