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Asurion

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Laptop failure
November 28, 2022

Asurion honored my warranty I bought with my laptop. No issues. They did a great job. Ive bought plenty policies. I have never filed a claim until now. And, they are very fair.

Date of experience: November 28, 2022
Tennessee
1 review
0 helpful votes
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Great experience
November 28, 2022

Filing a claim was easy and fast. My replacement phone was delivered same day.

Date of experience: November 28, 2022
Colorado
1 review
0 helpful votes
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It's worth the money
December 28, 2022

Having the insurance through DirecTV has been worth it I Effortlessly replaced 2 laptops. Now when I came down to trying to replace or fix the 2 TV's that I have it's been a little difficult but I will say that each agent that I have spoken with is very friendly and helpful.

Date of experience: November 28, 2022
Rue L. — Asurion Rep
over a year old

Hello, Joely. We are sorry for any trouble you have experienced. Please message us at https://www.asurion.com/claims to assist. -Rue

Texas
1 review
0 helpful votes
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Easy claim process
November 28, 2022

It's very easy to file a claim and get a new phone quickly.

Date of experience: November 28, 2022
Georgia
1 review
0 helpful votes
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I pad replacement
November 28, 2022

IPad damaged. Had little issue getting claim filed. But after sit up was handled and replacement on way. Thank you.

Date of experience: November 28, 2022
Colorado
1 review
0 helpful votes
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Grant was Great
November 28, 2022

Grant did a terrific job assisting me in attempting to set up my replacement device.

Date of experience: November 28, 2022
Minnesota
1 review
0 helpful votes
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Quick and Simple
November 28, 2022

I love when companies make it easy to do an exchange or replacement quick and easy. This way I can get back to work without delays. Thank you, Asurion!

Date of experience: November 28, 2022
Ohio
1 review
0 helpful votes
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Easy!
November 28, 2022

I'm just happy I don't have to pay for all those little protection plans from random insurance companies for each individual electronic device I buy, I buy a lot! The Hometech Protection is definitely worth keeping everything in one place, for one consistent price!

Date of experience: November 28, 2022
New Jersey
1 review
0 helpful votes
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Cruise cancellation
November 28, 2022

Claims application was easy to file online and upload necessary documentation. However we didn't get updates (I would have expected at least weekly updates).

Date of experience: November 28, 2022
Pennsylvania
1 review
0 helpful votes
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Nontechy gets it done
November 28, 2022

Idropped a new z flip and had to activate a new one and transfer all data. I thought i would go to store and have them do it, but decided to try it from home. The tech, Grant was extremely helpful and we were able to accomplish the task in a short period of time.

Date of experience: November 28, 2022
Kentucky
1 review
0 helpful votes
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Transferring Data
November 28, 2022

Perfect; everything went very smooth and I was confident in my representative' knowledge. Thanks!

Date of experience: November 28, 2022
Maine
1 review
0 helpful votes
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Excellent service
November 28, 2022

Very easy to file a claim. My phone stopped working correctly and in about 3 minutes I had a new phone on the way!

Date of experience: November 28, 2022
Georgia
1 review
0 helpful votes
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Rob's Review
November 28, 2022

Great service, competent and professional. The tech was very personable and dedicated to delivering top of the tier quality service.

Date of experience: November 28, 2022
Georgia
1 review
0 helpful votes
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Fast and easy.
November 28, 2022

Easy access, friendly tech, very professional. I got my device activated in no time at all. Thanks!

Date of experience: November 28, 2022
Maine
1 review
0 helpful votes
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Gabe
November 28, 2022

This was a fantastic and painless experience that I would recommend to anyone

Date of experience: November 28, 2022
Virginia
1 review
0 helpful votes
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Great job
November 28, 2022

Ann did a wonder job... she was very helpful. I hope this is enough letters.

Date of experience: November 28, 2022
Virginia
1 review
0 helpful votes
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Outstanding help and very concerned. I appreciate all the areas AMANDA covered to try and resolve these issues.

Date of experience: November 28, 2022
Washington
1 review
0 helpful votes
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Awesome
November 28, 2022

Excellent system and secured data. Trustworthy with confidence and peace in my mind!

Date of experience: November 28, 2022
New York
1 review
0 helpful votes
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Your worker excellent costumer sevice, but not asurion was playing game about a box the you knew it was not coming, i know i deserve better and for my troubles to pay for my computer to be pack by ups,

Date of experience: November 28, 2022
Rue L. — Asurion Rep
over a year old

Hello, Zoraida. We are definitely sorry for any trouble. If you need assistance with a claim, you can receive additional support at https://www.asurion.com/claims/. -Rue

New York
2 reviews
1 helpful vote
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Asurion Extended Warranty
November 28, 2022

After a day or two of determining whether my Manufacturers Warranty no longer covered my laptop, Asurion accepted responsibility and emailed me a prepaid shipping label. My laptop was shipped to Asurion, repaired and returned to me in less than a week. I was very satisfied with Asurion's repair job.

Date of experience: November 28, 2022

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
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