AsurionReviews 12,825

I spoke to two different agents regarding an insurance claim with AT&T mobile service. One agent helped with a claim and the other provided technical support when receiving the replacement one (refurbished phone not new) Both were great! I took one star off for being misled by the AT&T sales rep about the insurance coverage. I think the deductible is ridiculous that it's the same price of my car deductible of $250 for a 1K phone. Also, don't expect to get much coverage if your warranty is over. Once the warranty is over you will be paying a deductible if insurance even cover your claim. Cracked screen is not covered. So by the time you pay your insurance monthly plus the deductible, you're pretty much paying for your 1K phone twice. Hopefully this help anyone who has been misled about getting insurance on your mobile phone to think twice.

Right now the reasoning is behind the 3 star is that the information we are receiving from them sounds like a mishap. To them the product looks to have been repaired but it has never left our house and until the damage and date was perfect. So, we file a claim and then got denied. Not sure as of now of the outcome because the review team is closed. Once we talk with them and hear the full answer I can give a more accurate review. As of now the process was super easy but the denial left us as well as friends who have used the service and told us we should also use it and as such we did, leaving us all now kinda speechless lol.

Due to this we did not have the coverage from the seller and now to find out we are denied through the coverage we thought was a better choice, everything is now in limbo! All in all from what ive heard and seen Asurion is very helpful and easy to use. This case of mistaken information or I did the claim wrong is or has left us speechless.

As i had come to the website to cancel my insurance with them, my husband told me to make sure and talk with them first to make sure their decision was based on the correct data and that it was not a automated mistake. Im glad i listen but am not drawing an opinion just yet.

At this point its a rollercoaster ride lol. I have some hope in the process but the reason they denied us is not as far as I know correct. So, if that fixes the issue here then awesome 5 stars and some... if not 3 stars is more than generous due to how many accounts they have lost due to wrongfully denied claims when they could of actually been helped. Lose lose or win win.