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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I was having issues sending and receiving picture messages. It was resolved very quickly and professionally.
This review is based upon the Adviser experience: Collin was very patient, took me through steps when needed, and was generous & kind. 5/5. However, at the end of the conversation I was told to go through the premium app & call McAfee to help resolve the issue. I don't know if my plan covers the premium.
Hi
The first time I went to the 696 Altamonte
Fix store everything negatives starting with the employee. But later Asurion send me a phone and Michael help me with the activation. Excellent. Job very patience. Thanks
I thought I was going to have issues filing a claim but Asurion made it so easy and pleasant. Thanks Aurion!
Often buy the Asurion protection plans from Amazon, but this was my first time actually having to file a claim. It could'nt have been any easier and Raymund was very knowledgeable and friendly throughout the process. 5 stars all the way!
I have used asurion for over 15 years and have never once had an issue
Thank you very much, great experience and issue was resolve fast!
I called about various issues with my fridge. The technician came out to assess and then returned as expected fixed everything in a timely fashion and also ordered another motor for the ice maker just in case the day that it no longer functions because they do eventually give out. The character of the technician was pleasant and professional. Thank you!
I know my way around a phone but sometimes the service you're subscribed to have features you may not know about. I was helped with setting up a VPN and the way they helped was personable. He knew I was just techy enough to know what he was talking about so he didn't talk down to me or go over my head. He knew just the level of professionalism to have with me.
I rarely get help by chat line.
So I thought this would a bad experience
Just the opposite Janay was very patient & really helped
A plus rating
Clarity between BJ's and Asurion as to who is responsible for what was not clear to all parties. What Asurion told customer with respect to what customer would receive as payment was not correct. Cost of item plus sales tax was told to customer by Asurion but only item price was paid? The length of time to make a decision as to fix or pay was too long (two plus weeks). BJ's was not a real player in the final effort to clear up all questions.
It took a long time to do the job. He worked quite hard considering the confined space in which to work!
Accidents happen, thank God I got insurance. Seriously nothing messes up my phone worse than falling on it with it in your hand.
They help me it was easy to take care of. It was quite easy for me to take care of! They were very helpful.
This is my third interaction with this company. Getting access to their help is very easy. Staff are informed and very helpful. They make complicated tasks easy.
Not sure why I can't just trad my phone for another at the store and why the service fee? This was not my fault, this was how I received it from your store.
Everything went smoothly and satisfactory and repairman was friendly.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, James. We are definitely sorry to hear about your device. If the device arrived damaged when purchased, please contact your carrier. However, if received damaged from Asurion we do have a warranty period of damaged products upon arrival, please contact us directly. -Rue