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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The whole process was extremely straightforward and easy. I found it so easy to file a claim that it helped comfort me in knowing how easy it was for me to have my products secured by Asurion and how easy it was to reach them.
Asurion has provided me complete and easy service. Saving me worry and delays. Thanks so much.
I had a supper great experience today as well, keep up the great job. So glad to be your customer
Service Representative was very professional, and explained everything in detail.
Brad your online support tech helped me with installing a vpn app on both of my devices. He made it very easy
Took care of my issues quickly and very friendly customer service.
My HP Pavilion Laptop had a screen issue. Asurion had a label emailed to me and a week later, I had my laptop back in perfect condition. I will always get an Asurion warranty going forward.
During a powerful snow storm, assistance in providing us useful information, exemplified the quality of your customer services personnel.
I'm extremely thankful for the great service when activating my phone replacement. They gave me different troubleshooting options and solved the issu
I had bought in an Asurion plan after I had lost my cell phone at a theme park. Recently, my daughters Beats headphones had broken, and I had put a claim in to have them repaired. Unfortunately, they were unrepairable, and they totally refunded my money for the headphones so that I could purchase new ones. This plan is absolutely amazing and worse, every penny that I pay monthly.
New 14 phone, too complicated to fix on my own so called customer service. Alisha was the representative, knew what to do and so patient with a 76 year old with limited tech skills.
She was so pleasant and kind plus in 5 minutes had me on my way.
A very satisfied customer!
My intuition guided me to accept the Asurion protection insurance offer when I purchased a good quality slim backpack on amazon. Lo & behold: after 2 years, one zipper gave out. I contacted Asurion. They confirmed that I have a valid claim. We completed the claim over the phone, and 2x weeks later, the check was in my mailbox, and I banked it immediately.
I have already purchased my replacement slim backpack, and because this is an even better quality slim backpack than my previous bag, I took out the next level of Assurion protection plan for 3 years protection against failure.
I feel good about Asurion, and highly recommend them for all luggage protection (and what-ever else they may cover.)
Thank you Asurion!
I sent my Lenovo laptop and PlayStation to get fixed and within 7 days the items were shipped and received at home. Love the service from Verizon Asurion home warranty.
Easy to navigate understandable. Probably most easily claim ever filled out. Operational to older people.
I had a great experience with terance! He made things easy, and was responding in a timely manner.
Very easy and fast, I have very good experience, also the form is very simple, thank you.
Getting sapphire blue instead of my PIAD for/original color is not acceptable. Apple stated they would replace for same case color
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Joe. We understand the importance of having your same device. We apologize for the trouble. We cover your same make and model however we do not cover or guarantee color as it is only a cosmetic feature and does not affect the functionality of the phone. -Rue