AsurionReviews 12,825

Much easier than I had imagined website was easy to access

Great customer service, fast and very well spoken, and friendly

I needed help getting a phone replacement activated as it wouldn't do it online itself. Went through to the chat the agent named Brian came back and helped me 100% above and beyond he even stayed late past their closing time to get this phone activated, and to answer all my questions about AT&T Home Electric protection services. Thanks Again Brian

Very helpful! Customer support guided me through each step of the claim. Very easy process. Thank you!

Smooth transfer made thanks to the help of the tech savvy employees.
Assurance that I was not going to mess it up as I am not very tech savvy.

Claim took normal than longer time. It went well but talking to customer support was not very helpful because the information they were sharing was same as online.

I was told I was getting a new phone because my phone was under the factory warranty and i was disappointed to receive a refurbished phone. Jayson helped me through setting up my phone and when I accidentally reset the new phone instead of the old he was very kind and walked me through it again. I really appreciate his patience and informative help.

My refrigerator has have different problems since I bought it, but the Asurion technicians have helped me to deals with that issues.

The service was fast! Brian was very helpful and friendly. Thanks!

ATT was to set up my new iphone! What a joke! Called Asurion and Perry took care of everything! Couldn't be happier! How frustrating to buy a new phone and now have it work! I was told at the ATT store that he wasn't 'tech help'. What the hell are they there for then, just sales?

I have had possibly 3-4 issues where my laptop stopped working suddenly and the Asurian warranty was 100% worth it - fast response- fast repair- fast return- thank you

My first time with a SIM card was successful thanks to your help. Very patient and made sure it all worked. Glad I reached out! Thanks

Chris was excellent, having been in retail, the refund was handled very well since units were NLA.
We really liked the Othway Humidifiers.

Replaced a broken phone, and helped with activation - brilliant!

Hotspot connectivity problems have been since day one. Molly worked my issue all the way to proper functionality.

I'm so glad I did. Communication was excellent. David our technician communicated well and was on time and professional. Washing machine pump went bad due to 1, yes 1 penny that had floated over the drum. Thank you Home Depot for using Asurion. I bought it on line, everything I needed was there in the app to activate the warranty.

Every question was answered. Most questions were anticipated. The responses were clear and easy to understand. Great job.

Dennis was absolutely fantastic. He was able to resolve my issue quickly and efficiently.