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Asurion

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Asurion is 10/10
December 20, 2022

This is my second time having to file a claim with Asurion (yes, I am very clumsy). Both times were seamless. Their insurance is worth every penny. I had to chat with a rep online to set up my phone this time as I did not get a new SIM card. The representative, Vanessa, was extremely friendly and informative. I could not be more pleased Asurion.

Date of experience: December 20, 2022
Pennsylvania
1 review
0 helpful votes
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Emeril Lagasee Air Fryer. Asurion Claim
December 20, 2022

Experience INCREDIBLE Unit broke. Went online did claim in 5 minutes. No hassles Very nice, professional. Very satisfied. Buying another and will get Asurion I HOPE!

Date of experience: December 20, 2022
Georgia
1 review
0 helpful votes
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Very pleased!
December 20, 2022

I was very satisfied with the process to get my electronics repaired. It surely was a help to me. The process was straight forward and depending on what repairs were needed, handled efficiently and promptly.

Date of experience: December 20, 2022
Georgia
1 review
0 helpful votes
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Alexander rocks!
December 20, 2022

Had an awesome agent named Alexander. I do not have anything else to say but you are making me use 50 characters so there ya go.

Date of experience: December 20, 2022
North Carolina
1 review
0 helpful votes
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Customer Service
December 20, 2022

This process is quick and easy. It took me about 15 minutes and I was complete,

Date of experience: December 20, 2022
Pennsylvania
1 review
0 helpful votes
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Tech Support
December 20, 2022

I was unable to use my PIN to get into my account. It was resolved quickly. Dominic was professional, knowledgeable and patient with this old lady.

Date of experience: December 20, 2022
California
1 review
0 helpful votes
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Easy and quick assistance
December 20, 2022

I lost my phone and they replaced it in 1 day. The service was fast, easy and the people were very friendly.

Date of experience: December 20, 2022
Arizona
1 review
0 helpful votes
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Asurion Website
January 19, 2023

Website was one of the slowest and worst experiences I have had.

Date of experience: December 20, 2022
Ari B. — Asurion Rep
over a year old

Hi Doug, I am sorry to hear about your experience with this. I understand your concerns and sincerely appreciate your patience. Please know we are here to help. If you find you do need additional assistance, feel free to reach out to us directly.

Rhode Island
1 review
0 helpful votes
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Get Verizon Digital Secure app
December 20, 2022

Glad I was encouraged to install this app. It revealed security breaches that I wasn't aware of. "Chris" did a good job of explaining how to use it.

Date of experience: December 20, 2022
Arizona
1 review
0 helpful votes
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Suporte
December 20, 2022

Excellent support and excellent service. I was very well attended and my problem will now be resolved in the best possible way.

Date of experience: December 20, 2022
Wyoming
1 review
0 helpful votes
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Replacement phone
January 19, 2023

Fair over all first time replace phone will be getting safety covered front and back.

Date of experience: December 20, 2022
Ari B. — Asurion Rep
over a year old

Hi Anthony,
We do sincerely appreciate your patience as well as your feedback. Please know we are here and happy to help. Feel free to reach out to us directly. -Ari

Texas
1 review
0 helpful votes
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The proTech is perfect
December 20, 2022

Was having difficulties trying to get new device activated and went to protechsetup and all the technicians I worked with were great. They took the time to work with me on getting my problems fixed. They were fast but professional.

Date of experience: December 20, 2022
Massachusetts
2 reviews
0 helpful votes
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Damaged iphone
December 20, 2022

It was so easy to file a claim on my damaged iPhone. New phone will be delivered in a couple of days. Fast snd easy site to use.

Date of experience: December 20, 2022
Canada
1 review
0 helpful votes
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Best laptop service I have ever had
December 20, 2022

My laptop has extended from Costco and when there was a problem Asurion was there to the rescue. And it was the easiest, most thorough work I ever had. Well done guys.

Date of experience: December 20, 2022
California
1 review
0 helpful votes
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Worked until done
December 20, 2022

Different problems on oven at sametime...multitasking and got it done.parts were at house week before they came...parts for three different scenarios to repair.

Date of experience: December 20, 2022
Maine
1 review
0 helpful votes
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Great service
December 20, 2022

Every time I need to use Asurion they have been great! Well worth the price to pay for extra warrantee when things are built not to last these days. Great job Raymund!

Date of experience: December 20, 2022
New York
1 review
0 helpful votes
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Virus in google
December 20, 2022

Had a virus in my Google, great instructions by Charles. Everything worked out fine.

Date of experience: December 20, 2022
District of Columbia
1 review
0 helpful votes
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Great
December 20, 2022

Great to easy to do business and happy service cheap too

Date of experience: December 20, 2022
Illinois
1 review
0 helpful votes
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Excellent Service!
December 20, 2022

Excellent service from beginning to end. They texted me everyday with updates. They did the job to perfection! I am very shocked! Best service I have ever experienced! Better then HP. I will stay will Asurion.

Date of experience: December 20, 2022
New Jersey
1 review
0 helpful votes
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Noise
December 20, 2022

The guy that came did a great job found the problem ordered the parts came back and installed the parts and that fixed the noise that we have been living with way to long.

Date of experience: December 20, 2022

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
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