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The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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This is my second time having to file a claim with Asurion (yes, I am very clumsy). Both times were seamless. Their insurance is worth every penny. I had to chat with a rep online to set up my phone this time as I did not get a new SIM card. The representative, Vanessa, was extremely friendly and informative. I could not be more pleased Asurion.
Experience INCREDIBLE Unit broke. Went online did claim in 5 minutes. No hassles Very nice, professional. Very satisfied. Buying another and will get Asurion I HOPE!
I was very satisfied with the process to get my electronics repaired. It surely was a help to me. The process was straight forward and depending on what repairs were needed, handled efficiently and promptly.
Had an awesome agent named Alexander. I do not have anything else to say but you are making me use 50 characters so there ya go.
This process is quick and easy. It took me about 15 minutes and I was complete,
I was unable to use my PIN to get into my account. It was resolved quickly. Dominic was professional, knowledgeable and patient with this old lady.
I lost my phone and they replaced it in 1 day. The service was fast, easy and the people were very friendly.
Glad I was encouraged to install this app. It revealed security breaches that I wasn't aware of. "Chris" did a good job of explaining how to use it.
Excellent support and excellent service. I was very well attended and my problem will now be resolved in the best possible way.
Fair over all first time replace phone will be getting safety covered front and back.
Hi Anthony,
We do sincerely appreciate your patience as well as your feedback. Please know we are here and happy to help. Feel free to reach out to us directly. -Ari
Was having difficulties trying to get new device activated and went to protechsetup and all the technicians I worked with were great. They took the time to work with me on getting my problems fixed. They were fast but professional.
It was so easy to file a claim on my damaged iPhone. New phone will be delivered in a couple of days. Fast snd easy site to use.
My laptop has extended from Costco and when there was a problem Asurion was there to the rescue. And it was the easiest, most thorough work I ever had. Well done guys.
Different problems on oven at sametime...multitasking and got it done.parts were at house week before they came...parts for three different scenarios to repair.
Every time I need to use Asurion they have been great! Well worth the price to pay for extra warrantee when things are built not to last these days. Great job Raymund!
Had a virus in my Google, great instructions by Charles. Everything worked out fine.
Excellent service from beginning to end. They texted me everyday with updates. They did the job to perfection! I am very shocked! Best service I have ever experienced! Better then HP. I will stay will Asurion.
The guy that came did a great job found the problem ordered the parts came back and installed the parts and that fixed the noise that we have been living with way to long.
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


Hi Doug, I am sorry to hear about your experience with this. I understand your concerns and sincerely appreciate your patience. Please know we are here to help. If you find you do need additional assistance, feel free to reach out to us directly.