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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Thank you, Issac for your patience with me. You were easy to understand and gave me to exact help I needed. You waited online until my problem was completely resolved. I appreciate your kindness and good support.
Quick and easy
Fast and easy no problems didn't even have to speak to anybody would recommend them
My claim was very easy. I send my printer back no charge. They checked it out and the parts wasn't available for it, so they sent me a full refund of my purchase price.
The process was simple and very user friendly the questions were straight forward.
Switched to verizon today and couldn't seem to get our phones activated without help. Kimberly was amazing and went above and beyond to resolve our issue.
So grateful to reach an CS agent thag actually cares
Dang! Forgot my phone was in my shirt pocket and sure enough, bent over and BAM! Shattered screen. Was so bummed until I remembered we signed up for Asurion. Got home and read through the policy, hopped on the website and within minutes a replacement phone is on its way - SHAZAM!
Verizon service is very beautiful, I have been with them for so many years and them totally satisfies with the beautiful service and help
Purchased a PlaySation4 thru Amazon and added the Asurion 3 year protection plan just for peace of mind, even thinking I would never need it.
Well, very glad I did now as I have just recently had an issue with it. I chatted with Abigail, explained the problem and she jumped right on it after I referenced her the information she needed.
Less than 5 minutes later I had a pre-paid shipping label in the email in box for the items return for repair or replacement at no further charge to me.
Now how easy is that!
Easy enough that if it needs a plan to cover issues after the manufacturer warranty runs out I won't be without one from Asurion. Well done!
Very easy to understand the claiming process. I have went through this twice now and both times have been easy and very quick response time and fast shipping. And its quick as 5 mins. No headaches at all!
They made it so easy and we're very helpful putting in my claim.
Amazing! Hazel way above and beyond incredible customer service. You resolve my problems and did more than I could ask for. Thank you so much for a Asurion.
Was able to place my claim using my sisters phone and e-mail without any hassle. This was great since I was unable to access my email or text without my phone.
Cynthia resolved my issue super fast and super friendly! 5 star service!
RATING 4.8 (there is always room for improvement) so my 4.8- star is a 5-star (per se). The claim process was very fast and efficient.
Not a complaint...only a suggestion:
Some people keep their phones a very long time and pay into the insurance from the very beginning. It would be a nice gesture and a "thank you" from the insurance company if the company would offer more than one choice for a replacement phone. I do not think you would lose any money and you might gain more respect and more customers if only by word of mouth about your generosity.
Very kind and solve my problem the person who was chatting with me is very kind thanks so much
My experience was excellent. Even in the store. I had a guy named Oscar in Woodbridge, and he tried to help me very much.
Our dryer quit Asurion sent a repair man right away to see what the problem was. He came back the next day with parts and repaired the dryer.
Very quick & easy to fill out. Didn't take much time at all very good service.
Thank you the customer service was helpful and quick and easy claim process
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members