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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Today was great.My customer rep took the time to correct my claim and expedite my request. My claim was entered correctly and I can expect my replacement phone soon. Due to medical reasons thats very important to me.
Asurion went above & beyond my expectation in fixing my laptop computer. I was thinking of a few keys that were broken to be replaced. Asurion replaced my whole keyboard, shell surrounding the keyboard & outside with a new top & screen. Having purchased the extended warranty was a great benefit. I also only had to do without my computer 1 week. Shipping was included with the plan. UPS 2 Day Air. Great job done on my computer. Thank You!
Only two weeks after purchasing a set of headphones for my husband, they broke and I needed to use my protection plan. SOOOOOO GLAD I BOUGHT IT! I never do, but lately I've started to as electronics seem to be more cheaply made nowadays and break before the first year. I highly recommend buying this plan!
Very well done! Highly recommended!
Very polite
Very knowledgeable
Very patient
Precious was very engaging and I enjoyed our interaction.
Easy to solve my issue with my item and am very satisfied with the outcome
Filing my claim was fast and easy. Having your laptop cease to function is extremely frustrating. My agent was calm, helpful, courteous and competent. I highly recommend Asurion.
Viola was my tech support person. She did all she can do in trying to help resolve my phone issues. But my phone needs higher tech support and she gave me that info and instructions on how to contact that support as well. Im happy with my tech coach i had.
Customer service was great the agent was very polite and understanding with my situation. Easy to talk to
Jailyn did an amazing job of not only resolving my concern but understanding me. Today was a hard day for me and her encouraging words got me up and going with my day. Reminded me that us moms are strong. Thank you Jailyn for being remarkably human while still getting things done. I appreciate you so much.
Was easy to navigate through. Love this! Definitely recommend this to everyone!
I always buy the Asurion protection plans for EVERYTHING. They are so extremely helpful, fast, and understanding. They will do whatever it takes to help!
It was very easy to file this claim. Hopefully the replacement comes in quickly.
Ryan has helped me in explaining the plan and it's very detailed explanation and easy.
When I bought the ride-on toy for my grandson, I also purchased the product protection contract, but didn't expect I would have to use it, but when my grandson's toy didn't work, and I finally had a chance to look into the Asurion contract, I called them, and with no hassle, whatsoever, they told me the check was in the mail. In a few days, I received the check. Simply, total satisfaction! Thank you Asurion!
It was very easy to file a claim. Mostly multiple choice.
My experience was very fast and 100% helpful with what I was needing! My new device is working perfectly now, and I appreciate it very much!
I got an email stating I should do a security check up and I didn't expect much of it. Not only did an actual person help me out rather than a robotic teleprompter, but Chelsea was kind and quick to respond to my questions. This was smooth, pain free and I won't groan and procrastinate the next time I need a check up. So, thank you. I highly recommend the help.
I lost my iPhone and got a replacement from Asurion. The process was really simple and the phone arrived timely (actually had same day and next day delivery option but I went with 1-2 business days). I then went to their website and used the txt help option to activate and set up my new phone. The process was very smooth and easy. The representative I dealt with was very knowledgeable and communicated at my level so that the entire process was smooth. I was very impressed with everything related to the process. Thought it was great!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members