AsurionReviews 12,825

My wife received an new iPhone 14 Pro Max and all was well except that messages to none iPhone devices could not send pictures. I used the chat support feature from the Verizon web site. My experience was wonderful. The tech April was great and solved the issue quickly. I am very happy with this experience.

Excellent, don't need. This is my own decision. I had not use my on line grip to come to this decision. There is nothing wrong with the programs. However I had not conferred with my Verizon and Apple sources until today. I realize that I'm more than a little behind in my tech knowledge!

My original Apple Watch was stolen and I ordered a replacement which arrived the next day. As soon as I received it I immediately contacted Asurion support to help me connect it. I could not get it going and I became frustrated but Britt helped me throughout the process and she was very patient and communicative! I would 10/10 recommend her!

I have always purchased Asurion when offered,for added protection. I have filed several claims during the past years. Asurion has done exactly what they say they will do. It is not a hassle and so easy to file a claim. My reimbursement is very quick. I will continue to purchase this warranty with my products.

Worked with Natalie to solve a texting issue. She was super patient and helped me fix my issue. Awesome attitude!

Great experience and easy to use web site. I would recommend them always and u should always protect your devices through them

It's really really simple, I put in a claim yesterday and my iPad come in today. FedEx sorta took their time and gave me a crappy photo of where my package was but that's nothing on Asurion. That was "Amazon Prime Same Day" fast. Thank you so much guys!

My claim was much easier n fast then I had thought... basic instructions and took but 3 mins to complete. Thanks asurion!

Had trouble setting up my replacement phone and then got a whole of support tech and Jacob did a great job helping me set this up.

Great service! Provided all the information I needed

I couldn't find one of my Asurion plans using the Asurion search tools. Wilson took the available information I had about the product and it's plan and dug until he found that somehow one of my auxilliary email addys had been associated with the plan rather than my primary addy. Now all is right with the world. Wilson was concise, efficient, and personable in working through the situation.

When I initially filed the claim. I'm not kidding the very best in telephone customer service responded. To the bosses please look up the two reps who answered the first one we disconnected and she made sure my information didn't get lost and made it extremely easy for the rep who I ended up talking to when I called back to help finish

Excelente muy buen trabajo son muy eficientes Dios los bendiga

Initially it was a little difficult to get the claim processed, but once they decided the claim was valid the process went pretty smooth and they fixed and shipped my computer back to me ready to go!

Everything about the replacement policy was simple! The website was easy to navigate and simple to use.

Valentino made my experience easy. He was caring and didn't push me too much to change account details I wasn't comfortable with changing.

Very good thanks for your help and your attention nice experience now I hope my phone

Christa was prompt and courteous.
She quickly resolved my inability to register a new product in only a couple minutes.
Mission accomplished.

The tip of my pen is missing. Filed a claim and it will be taken care of. Thank you. So awesome