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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The experience was easy to get my phone replaced the only thing is that it was a little high deductible.
My tech support was very patient and took time to answer all my questions!
File the claim is easy. I sure My Cam will be fixed fast and perfect.
Easy, fast and efficient service. Everything was resolved via chat, the attendant promptly checked the data and solved the problem without complications. I am very satisfied.
Easy to file a claim! I never look forward to filing claims on-line. This was a very easy site to use. Thank you!
Our ice maker went out after three years. Luckily we purchased a 5 year protection plan. Our service was easily scheduled and the problem resolved.
Needed my phones screen repaired, and the process to have it replaced was super fast and easy
My online experience was easy and fast! I am glad I can count on them to replace my device the same day!
I received an awesome customer service experience! The customer service rep was very patient and personable! Thanks!
Great experience as the representative was very friendly and patient.
She provided options without aggressively selling.
I was concerned because I got a separate text message saying I should shut off "find my iphone" on the old device before converting. I did not read this message until after converting, but Ed walked me through a number of steps to insure everything was done correctly.
It's Pretty easy to claim and easy to follow the method for claiming new device.
When my coffee maker stopped working, I was able to have a replacement very quickly with this warranty system.
My daughter spilled a drink on our laptop keyboard, some of the keys would intermittently stick afterward making it difficult for here to type her school papers. Fortunately I remembered the coverage I purchased when I bought the laptop. Starting the claim online was simple, the keyboard was replaced and the unit was back the next week. Our first claim with asurion was a good experience.
Going through a worst customer service experience *******@*******@AsurionCares. They scrapped my TV & is offering a very low standard and outdated model TV as replacement. Taking forever to make a decision to refund my money & making me go around in circles.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brijesh, I am sorry to hear about your experience with this and understand your concerns. We do appreciate your patience and are happy to help. If you find you do need additional assistance with this, feel free to reach out to us directly. -Ari