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The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Very easy great job excellent marvelous thank you so much was not stressed at all Thankyou Thankyou appreciate your help you did a wonderful job you did a wonderful job.
I had a problem setting up my new phone and my tech helped me to the bitter end. He never gave up. Thanks you
It's extremely easy and fast to have your replacement
This was my first time filing a claim and I worked with Isaac who made the process super easy and enjoyable! Even though it was through messenger he made it a personable experience! Totally worth the money for this easy process! Plus, I filed a claim and I had my phone next day!
Michael helped me and made it an extremely enjoyable experience while he resolved my issue! Having a personable individual on the other end makes the hassle (minor in this case but still) seem like it wasn't even there in there first place!
She was extremely helpful, patient, and thorough! Easiest set up
The process to claim for my iPhone was very efficient, rapid and without "red-tape"
I feel very confortable and grateful for an excellent service. I expect to receive the replacement in accordance with the process
Quick and easy fast no hassle would recommend to friends if this process continues this way
Damaged my phone and was pleasantly surprised by how seem less the process was to put in a claim. It made protecting my phone all the more worth while, thank you!
On December 22,2022 I had a great experience with Chanta, who assisted me in the process to set up my replacement device. She was very professional and sensible to my needs. Excellent service!
The service was impeccable. Karen handled my claim very professionally and expeditiously. I will now get Asurion service contract on everything I buy if offered. It is worth it with no hassles if you have to use it.
I'm very impressed with the care and support that you've given me, the way you kept me informed about the process of repairing my damaged product was amazing.!
I have been many yrs with asurion since they started this program I'm always satisfied the way they handled my problems with my conputers laptons tvs game controls they always fix them or gave me new ones I thank you asurion for making easy for me. Merry Christmas
From the first initial call to file the claim to the end results I must say that your proces is getting a lot.more easier and less burdensome. Thank for ythis amazing service and most importantly piece of mind.
Asurion gave us no problem with resolving our issue in a timely way. They are very courteous and helpful.
Carlos made the activation process so quick and easy! Very nice and effortless on our part.
The website made it convenient for me to just log on to my account and enter information by answering just a few questions about my mouse that needed to be replaced. The email communication during the claim process was fast and gave clear directions to next steps in the process. There was never any confusion about what I needed to do on my end, or next steps in the claim process. Simple and easy to use!
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

