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Asurion

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Perfect
December 23, 2022

Very easy great job excellent marvelous thank you so much was not stressed at all Thankyou Thankyou appreciate your help you did a wonderful job you did a wonderful job.

Date of experience: December 22, 2022
California
1 review
0 helpful votes
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Great technician - very patient
December 23, 2022

I had a problem setting up my new phone and my tech helped me to the bitter end. He never gave up. Thanks you

Date of experience: December 22, 2022
California
2 reviews
0 helpful votes
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Excellent job
December 23, 2022

It's extremely easy and fast to have your replacement

Date of experience: December 22, 2022
South Carolina
1 review
0 helpful votes
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10/10 Recommend!
December 23, 2022

This was my first time filing a claim and I worked with Isaac who made the process super easy and enjoyable! Even though it was through messenger he made it a personable experience! Totally worth the money for this easy process! Plus, I filed a claim and I had my phone next day!

Date of experience: December 22, 2022
Virginia
1 review
0 helpful votes
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The way customer service should be!
December 23, 2022

Michael helped me and made it an extremely enjoyable experience while he resolved my issue! Having a personable individual on the other end makes the hassle (minor in this case but still) seem like it wasn't even there in there first place!

Date of experience: December 22, 2022
Texas
1 review
0 helpful votes
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DeChanta did amazing!
December 23, 2022

She was extremely helpful, patient, and thorough! Easiest set up

Date of experience: December 22, 2022
Florida
1 review
0 helpful votes
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A real "Insurance"..
December 23, 2022

The process to claim for my iPhone was very efficient, rapid and without "red-tape"
I feel very confortable and grateful for an excellent service. I expect to receive the replacement in accordance with the process

Date of experience: December 22, 2022
Michigan
1 review
0 helpful votes
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Great job
December 23, 2022

Quick and easy fast no hassle would recommend to friends if this process continues this way

Date of experience: December 22, 2022
Texas
1 review
0 helpful votes
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Exceeded my expectations
December 22, 2022

Damaged my phone and was pleasantly surprised by how seem less the process was to put in a claim. It made protecting my phone all the more worth while, thank you!

Date of experience: December 22, 2022
Florida
1 review
0 helpful votes
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Shay
December 22, 2022

Shay chatted elegantly. Her imojis were adorable and she was very friendly, kind, and patient. Thanks for the help Shay!

Date of experience: December 22, 2022
California
1 review
0 helpful votes
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Problem is solved
December 22, 2022

Tech helped me with my problems and we got them solved

Date of experience: December 22, 2022
Puerto Rico
1 review
0 helpful votes
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On December 22,2022 I had a great experience with Chanta, who assisted me in the process to set up my replacement device. She was very professional and sensible to my needs. Excellent service!

Date of experience: December 22, 2022
Texas
1 review
0 helpful votes
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More than pleased.
December 22, 2022

The service was impeccable. Karen handled my claim very professionally and expeditiously. I will now get Asurion service contract on everything I buy if offered. It is worth it with no hassles if you have to use it.

Date of experience: December 22, 2022
Ohio
1 review
0 helpful votes
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Vacuum cleaner repair.
December 22, 2022

I'm very impressed with the care and support that you've given me, the way you kept me informed about the process of repairing my damaged product was amazing.!

Date of experience: December 22, 2022
California
1 review
0 helpful votes
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Super great company asurion
December 22, 2022

I have been many yrs with asurion since they started this program I'm always satisfied the way they handled my problems with my conputers laptons tvs game controls they always fix them or gave me new ones I thank you asurion for making easy for me. Merry Christmas

Date of experience: December 22, 2022
Texas
1 review
0 helpful votes
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Phone help
December 22, 2022

Pleasant, easy, successful. My questions were answered

Date of experience: December 22, 2022
New York
1 review
0 helpful votes
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Great service from start to finish
December 22, 2022

From the first initial call to file the claim to the end results I must say that your proces is getting a lot.more easier and less burdensome. Thank for ythis amazing service and most importantly piece of mind.

Date of experience: December 22, 2022
Canada
1 review
0 helpful votes
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Thankful we bought this plan.
December 22, 2022

Asurion gave us no problem with resolving our issue in a timely way. They are very courteous and helpful.

Date of experience: December 22, 2022
Wisconsin
1 review
0 helpful votes
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Carlos was excellent
December 22, 2022

Carlos made the activation process so quick and easy! Very nice and effortless on our part.

Date of experience: December 22, 2022
Texas
1 review
0 helpful votes
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Simple and Easy!
December 22, 2022

The website made it convenient for me to just log on to my account and enter information by answering just a few questions about my mouse that needed to be replaced. The email communication during the claim process was fast and gave clear directions to next steps in the process. There was never any confusion about what I needed to do on my end, or next steps in the claim process. Simple and easy to use!

Date of experience: December 22, 2022

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
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