On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
From the moment I called to make my claim on my clothes dryer, I was treated like the most important customer they have. The communication between myself and the customer service representative, during the process of finding me a professional to fix my issue, was exactly what you would hope for when needing an expensive appliance repaired. Very good company, well worth the price.
There is no packaging provided or ups pick up info available
I had a very pleasant chat experience with Gina to fix an issue with my newly activated phone. On my own I had spent several hours researching and trying to fix it, but couldn't. So I start the support chat and within 10 minutes it's fixed! Amazing!
Used my insurance to return a phone stabilizer and it was quick and easy. Just a few questions and responses and I was good to go.
What made it better was that it was a real person and not a robot.
Asurion is the best insurance ever! No hassle, easy navigation of website, thorough explanations! LOVE MY ASURION! Second time I have used it in years and each time I have loved and appreciated it because I am such a clutz. Thanks, Asurion for being there for me.
Te
The agent Greggory was very efficient and was able to help turn my $#*!ty day into an awesome one. He got me started and informed me the whole way through the process!
It's never easy to ask for help. But this experience with help was greatly appreciated.
I'm happy I purchased the protection plan back then. I had a problem and the response of Asurion protection plan exceeded my expectations. They handled the issue professionally and timely. The agents on the phone were patient and understanding and reassured me that they would find a solution to the problem, either by repairing the technical problem, replacing the product or reimbursing me. The technicians that did the diagnosis and later the repair were knowledgeable, the parts came on time, and the service was excellent. Thank you!
Replaced cracked screen. Easy, fast, no hassle transaction. Very pleased!
My mom dropped her phone in water and rice couldn't save it. This was the easiest claim I have ever made! I can't believe it was on-line at that.
I highly recommend buying an extended warranty from Asurion®
I'm not tech savvy. This is simple, easy and fast!
I was surprised with the ease of reporting my cellphone for replacement. After a disappointing experience with my current carrier I was indeed pleasantly surprised by the service. I was promised the replacement phone in 2-3 days..
Just like alway Asurion has never failed me a customer. Thank you for the great customer service! This is the reason all my devices are protected thru Asurion!
Very helpful and a very fast fix! My phone was having trouble receiving and sending pictures and jasmine helped me get it figured out fast and easy!
My Laptop stopped working after a power surge so after trying to troubleshoot myself I realized that I needed to just file a claim. I went through the claims process and got an error (not sure if it was my own browser or a technical glitch) and reached out to chat with a person. I was instantly connected and has my claim resolved (Thanks GladysMae!). It's great to work with a service that quickly resolved the issue, super helpful and delivers on the protection promise. Thanks!
I tried to activate e sim, but was unsuccessful. Entered into support chat. Excellent service and help. Very patient with this old lady. Had my phone working via an e sim. Extremely pleased and happy with the service I received. Thank you April Joy!
Always great experience with this company. Use for cell phone and now computer and sons electric guitar. Thank you
Easy and fast replacement, but for $14.99 a month you should get one free replacement.
Great experience and very self-explanatory. Made the process a lot easier.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer, I am sorry to hear about this and want to ensure this is resolved for you. At your convenience please reach out directly for additional assistance. We are here to help. -Ari