On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very good experience and informative. Allen was very personable.
If you ever have a problem with your equipment or with your dialing call tech support. They will make it that you have no problem at all.
Thank you tech support.
Maylene was very quick and responsive on my issue. Very patient and quick to figure out a solution to my problems.
WE purchased 2 MSI laptops through Amazon and both crapped out. MSI said they were out of warranty and Asurion tried repairing both but then ended up refunding us the full amount of them. They were easy to deal with and handled the issues quickly.
Smooth process to file a claim. Easy to navigate the system.
What an awesome experience via chat with a tech expert. My request was resolved in minutes and Jamil provided exceptional customer service. I recommend this app and service to every customer as it is efficient, easy, and effective.
It was a very easy process and only took a little time to complete and the refund only took 1 day after they received the product. Which they sent a prepaid label to ship with.
Always nervous when trying to file a claim with a company but Medy with Asurion made it so easy!
I now know buying the warranty on items is a good idea.
The battery for my Prettycare cordless vacuum stopped working after just 3 months and Asurion refunded me the entire amount of my purchase at Amazon. Asurion is an excellent company to do business with.
Lucy was very pleasant in helping me. Merry Christmas and Happy New Year!
Had my rice cooker go out. Very easy to connect online process claim. Asurion rep Marry assisted me, she made process very simple and easy. Thank you.
I'm not 100% certain Ashley was a real person, but if she was some kind of AI, she was GENIUS AI. It absolutely felt like I was chatting with a live person, and I felt well cared for. She was able to solve my problem and didn't make me feel foolish. (The issue was my own doing.) I would absolutely use this service again!
From the beginning to the end my experience was phenomenal! Thank you so much!
Customer service rep was very courteous and professional. Would like to review again after the outcome.
Very easy to work with and did a great job helping us out
Your Tech Jason was friendly, professional and efficient. He explained everything clearly. He had a long previous appointment. My appointment was 1 to 5 PM. He called and came just after 6 PM. I really appreciated that he took that trouble to come so late to avoid rescheduling me.
I was watching a show on Netflix when all the sudden my tv randomly turned black. I could still hear the audio but couldn't see the picture. I tried troubleshooting it myself and it didn't work. I then panicked and hoped that I had insurance on my tv, which I ended up having thankfully. I came to the insurance website and filed a claim, it disappeared when I tried looking for my model number. I then hopped on a chat with Ricky and he managed to get my claim all figured out in about 5 minutes. He made it quick and painless, so much easier than ripping off a bandaid. He's a star and deserves a raise or promotion for how efficiently he worked.
I dropped my new FLIPZ and it jammed, unable to open my flip phone. Tried to resolve at local US Cellular Store but they referred to online. I am extremely satisfied with the ease of filing a claim and appreciate the expedited system.
Anytime one of my purchases has a issue and can't be fixed they help and get it replaced right away
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members