Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My computer runs quickly, smoother, better, quieter, and haven't had any problems or issues!
My experienc went very well today. All questions weere answered in a timely manner and the session was a success!
I was dreading to get this issue fixed. But, Charles was quick and informative and he fixed our issue in no time.
I give the chat person and the call in person a thumbs up for helping me unlock my sim card by supplying the PUK#. I educating me on how to enter it and reserve it for future use. I had no idea of any existing puk number and it's use. If you can learn about it. If you don't know.
Walked me through gracefully! I'm 74 and she was patient with me. Kudos! Great job!
Everything went very smooth with the Asurion insurance claim I filed. I gave them my email info and the company was great about keeping me updated on the repairs and when it was shipped back to me.
Called to get information on the different apps. The Fios and the Wireless app. She gave me address to contact.
Getting service on my covered product was quick and painless, although I did have to opt for online chat for assistance as the site had some difficulty with recognizing the manufacturer.
Charles resolved my cellular activation problem very quickly over live chat. This prevented me from having to drive to the store and wait in line forever. The problem was resolved quick and easily from home.
I will be buying equipment from Quill in the future because of my good experience with Asurion.
The respersantive that helped me with my problem was very professional and helped me all the way. I cannot thank her enoufgh for the work.
My phone has a screen that's approximately 85%cracked with small pieces of glass missing. It only took me about 7 minutes to file my claim and have it approved. Very easy to use the site with no issues at all.
My experience started on Sat. DEC. 24th with a great young Lady name Taunya from St. Louis. She was very nice and helped get the phone shipped on the last drop off before they stopped. On Monday Patience took over and walked me through the rest of the set up and was very helpful during the set up! Thanks Ladies for everything you did on Christmas eve and the day after!
Filing a claim was very easy. Glad we purchased this protection plan.
I was so pleased and surprised upon calling for service of my LG washing machine. I received parts within 48 hours and a service tech was at my house within 5 days. The repair was done and I'm very satisfied..
I bought a product in January of 2022. The product died sad to say. I did a chat with Asurion & everything was handled in a quick conversation. I'm happy that I went with this company for warranty coverage.
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

