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Asurion

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
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Computer repairs
December 26, 2022

My computer runs quickly, smoother, better, quieter, and haven't had any problems or issues!

Date of experience: December 26, 2022
New York
1 review
0 helpful votes
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Live Chat
December 26, 2022

Great experience with an iPhone issue - agent was very, very patient and got my new phone to work finally...

Date of experience: December 26, 2022
Washington
1 review
0 helpful votes
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Product insurance registration
December 26, 2022

My experienc went very well today. All questions weere answered in a timely manner and the session was a success!

Date of experience: December 26, 2022
California
1 review
0 helpful votes
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Issue was corrected quick
December 26, 2022

I was dreading to get this issue fixed. But, Charles was quick and informative and he fixed our issue in no time.

Date of experience: December 26, 2022
California
1 review
0 helpful votes
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Excellent
December 26, 2022

Wow what can I say; fast, easy and friendly service.

Date of experience: December 26, 2022
Illinois
1 review
0 helpful votes
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Puk education.
December 26, 2022

I give the chat person and the call in person a thumbs up for helping me unlock my sim card by supplying the PUK#. I educating me on how to enter it and reserve it for future use. I had no idea of any existing puk number and it's use. If you can learn about it. If you don't know.

Date of experience: December 26, 2022
Ohio
1 review
0 helpful votes
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Walked me through gracefully! I'm 74 and she was patient with me. Kudos! Great job!

Date of experience: December 26, 2022
Colorado
1 review
0 helpful votes
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Easy experience
December 26, 2022

Everything went very smooth with the Asurion insurance claim I filed. I gave them my email info and the company was great about keeping me updated on the repairs and when it was shipped back to me.

Date of experience: December 26, 2022
New York
1 review
0 helpful votes
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Staff at Verizon
December 26, 2022

Called to get information on the different apps. The Fios and the Wireless app. She gave me address to contact.

Date of experience: December 26, 2022
New York
1 review
0 helpful votes
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All's well so far.
December 26, 2022

Getting service on my covered product was quick and painless, although I did have to opt for online chat for assistance as the site had some difficulty with recognizing the manufacturer.

Date of experience: December 26, 2022
Tennessee
1 review
0 helpful votes
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Fast and Easy Support
December 26, 2022

Charles resolved my cellular activation problem very quickly over live chat. This prevented me from having to drive to the store and wait in line forever. The problem was resolved quick and easily from home.

Date of experience: December 26, 2022
Canada
1 review
0 helpful votes
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Getting my 65" TV repaired
December 26, 2022

Once I got to talk to the right person it was all good

Date of experience: December 26, 2022
Texas
1 review
0 helpful votes
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Very Good
December 26, 2022

I Always buy Asurion for protection. They come thru!

Date of experience: December 26, 2022
South Carolina
1 review
0 helpful votes
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Good experience
December 26, 2022

I will be buying equipment from Quill in the future because of my good experience with Asurion.

Date of experience: December 26, 2022
Ohio
1 review
0 helpful votes
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Custmer service
December 26, 2022

The respersantive that helped me with my problem was very professional and helped me all the way. I cannot thank her enoufgh for the work.

Date of experience: December 26, 2022
Colorado
1 review
0 helpful votes
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Damaged phone
December 26, 2022

My phone has a screen that's approximately 85%cracked with small pieces of glass missing. It only took me about 7 minutes to file my claim and have it approved. Very easy to use the site with no issues at all.

Date of experience: December 26, 2022
Florida
1 review
0 helpful votes
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Christmas Phone
December 26, 2022

My experience started on Sat. DEC. 24th with a great young Lady name Taunya from St. Louis. She was very nice and helped get the phone shipped on the last drop off before they stopped. On Monday Patience took over and walked me through the rest of the set up and was very helpful during the set up! Thanks Ladies for everything you did on Christmas eve and the day after!

Date of experience: December 26, 2022
Illinois
1 review
0 helpful votes
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Protection Plan
December 26, 2022

Filing a claim was very easy. Glad we purchased this protection plan.

Date of experience: December 26, 2022
California
1 review
0 helpful votes
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I was so pleased and surprised upon calling for service of my LG washing machine. I received parts within 48 hours and a service tech was at my house within 5 days. The repair was done and I'm very satisfied..

Date of experience: December 26, 2022
New York
1 review
0 helpful votes
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Amazing customer service
December 26, 2022

I bought a product in January of 2022. The product died sad to say. I did a chat with Asurion & everything was handled in a quick conversation. I'm happy that I went with this company for warranty coverage.

Date of experience: December 26, 2022

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
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