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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Had a problem with a humidifier under protection plan. With short online chat, Raymond quickly processed my claim, and it was satisfactorily resolved in just a few minutes.
Raymund was awesome today taking care of my concern. I was not expecting a refund, however it was like we were talking in person today. Fantastic service representative you don't always find this in today's experiences. Thanks again!
Raymund handled my claim. He was the consummate professional. I think Asurion should give him a raise!
I had to make a claim for a broken hearing aid that I had insured. I had to go to chat where they identified the product and processed the claim quite quickly. Now I just have to wait for confirmation email they said a few hours.
Finally! A company that is taking advantage of chatting in an efficient and professional manner. Thank you Asurion and Ricky!
Broke my phone, filed a claim, and new phone on the way. Simple, easy and fast. Recommend Asurion to everyone.
Broke twice when I was away, but kept restoring itself after pushing buttons. The pro checked it's recent activity with the app and everything came out good.
The rep was patient and empathetic to my (previous stoke) inability to quickly respond and allowed me time to type out my issues and responses while all along responding graciously, helping me resolve my issue.
This was the best experience I've EVER had with customer service! I was so impressed at Rhonda's knowledge and patients. I was so frustrated when we started, she listened and validated me, and got me set up so smoothly and effortlessly! AMAZING Job! I can't thank you enough!
Filing my claim was so simple and fast. I would recommend to file online any time. Thanks again.
When I called in my ice maker problem, the woman I talked with went through an amazing number of things to try to resolve the problem. None solved it so a technician was scheduled. I was amazed that it was for just two days later. The technician, Eric, was extremely knowledgeable and was able to fix the problem. He also gave me a number of ideas to try in the future in case I get another problem. I was very impressed and thankful.
Awesome very quick and easy met all my expectations everything was very satisfying
Very easy to speak with them during the process of filing my claim
The technician arrived on time was very knowledgeable and very polite. Customer service kept us informed of when they would arrive through text messages and email. Good service!
I was frankly shocked at how easy it was to file a claim. I recommend this service and coverage to anyone!
Had text message issues after data transfer. Now resolved
I usually don't buy the warranty for small budget items. I'm super glad I did. The $4.99 for 3 years paid off! I'm getting a new electronic dog collar with my warranty! It was definitely worth it!
They actually listen to your issue and help you. I have an issue in my rural area whre usps is such a freaking headache. They actullyy heard and undstood my issues and made sure they are having my broken blanket picked up by ups. They will actullay come to my house. We love our ups guy. My brother actullay went to HS with him. Small world.
I filed a claim on line and the end result was for me to call the 800# to talk to repair man. I hesitated for almost a month because every time I thought about calling them it was Sunday or it was late. I finally called on a Sunday, just to check their open hours, and to my surprise someone answered. They are very easy to talk to and in a matter of minutes she determined we needed a repair man to come to the house. They came out 2 days later. He determined it was 1 of 2 possible parts so he ordered one and a few days later it showed up, I called the repair man and he came back within 48 hours to do the repair. He had to order another part. Same routine. He determined their was more to it than that so I was issued a complete refund which I received within 24 hours. I'm extremely satisfied. BTW, this was all taken care of the 2 weeks before Christmas.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members