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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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This is a simple process to do. I am very challenged electronically. Thank goodness my wife understands this and is very patient. Even I could do this.
The freezer LED Panel was not working properly. I called Asurion to submit a claim. The appointments were scheduled, technician came to look at the freezer, parts were ordered, scheduled repair date, parts were received. Repair date came, parts installed and I am back to business as usual. Thanks to all!
The representative was quick and efficient and helped me in one session. I was very happy that I didn't have to resort to multiple calls, emails, etc.
The Agent that helped my was so kind and helped me every step of the way. He was so patient when I had to go to Amazon and get the order numbers for my Asurion orders. He was great. Thank You Ryan.
I always purchase the insurance but never use it, my sons $350 bat chipped in several places (and he takes very good care of it). Processing the insurance was simple (so far) and the customer service was excellent!
Asurion is one of the best insurance agents you can relied on and very helpful to reach out to at any time.
My experience getting my replacement phone through this company was extremely easy and took less than 5 minutes
Very happy with Asurion. No problems. Glad I have this service. Thanks
He displayed great customer service and was extremely helpful.
Superó mis problemas muchas gracias es lo mejor que pudieron haber hecho cuando es mejor que una llamada cuando llamas te hacen todas las preguntas no te ayudan en nada
Very happy with your extended warranty program. A representative from D K Electronics came out the same day my service call was placed. They took the tv with them and returned it fully repaired three days later. Highly recommend the extended warranty through your company.
In my case, yes. I purchased Staples Tech Support for a printer because my employer's tech support is not always responsive/able to resolve issues. It is always a gamble, but for $50, why not take a chance? I am glad that I did as Robert from Asurion was not only able to quickly resolve my issue but did it with a smile on his face. I see that Verizon is also using Asurion as its third party technical support provider. I haven't used them for any of my Verizon devices yet but after my experience today, I won't hesitate to reach out as I expect the excellent service to be repeated.
Service was great.the service was excellent. No complaints at all
I thought transferring to a new phone was going to be easy. Did I ever guess wrong! If I had not had someone as sharp as Ms, Rae to walk me through this I would have had an all day experience trying to get this thing to work. And then it would have failed anyway. She was great!
I was extremely pleased with the turnaround time. The device was sent to New York from Ohio. We received the device in a few days with updates installed.
I contacted home plus via chat to check the status of my home plus claim and Cameron was so helpful and knowledgeable even thru chat letting me know what lays ahead
It's was fast and easy. Got it done in less 5 mins.
When I first heard about this insurers I wasn't too clear about it but I realized how important it was when everything started breaking down and I had forgotten that this insurance was going to cover me it has took care of me far and beyond very thankful
I usually always like to have a live agent talk me thru these kind of situations but I have to say this was as easy and as smooth as it could be. My sons phone was stolen. I had spoken to an agent about a few things like disconnecting the service on the phone that was stolen. He then sent me the link for the insurance claim. He said I can talk to someone or do it online. He assured me the online claim was very easy and he was right. Took 10 min and it was a simple procedure. I was told my phone will be here in a day or 2. I was not happy my son had his phone stolen but it at least they made filing the claim as quick and easy as it could be! So thank you for that!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members