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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I called in to resolve an issue with both my laptops and ended up with basically a new friend, Her Attitude, Her Knowledge her Kindness made everything roll so smoothly that I don't even feel I had a problem but allies instead like partnership rather, honest to God
Unbelievable positive experience! While talking with the Samsung technician, an Asurion appointment was already generated. I was surprised that it would fall on December 26th at 9am, since most companies recognized that as a holiday. The Asurion repair technician called that morning to state he was on his way. Surprising again, was that our community had received over 22 inches of snow the past two days during the Christmas Week Blizzard. D'Andre arrived 30 minutes after confirming the appointment eager to get our fridge fixed. He was a very pleasant man that was knowledgeable about the issue we had, he was willing to discuss the 'why' around the process, and was confident that his work would get the unit back to producing ice. He was right! He spent a good hour thoroughly examining and repairing the problem. Not often does a repair technician make a single trip, but D'Andre, had everything he needed in the backpack and what was sent to our house from Samsung. If there was a way to request a technician in the future, I would strongly recommend D'Andre and beg Asurion to send him out again. Thanks D'Andre!
Thank you Ludy! You made my life easier while dealing with my personal issues. You truly are a gem for taking a few extra minutes to give a helping hand when you didn't have to. A+
I was always skeptical about extended warranties. Their customer support is the real deal. I couldn't be more pleased
Asurion took care of my claim from beginning to end. Everything was done rapidly, efficiently and courteously. All I had to do was start a claim online and a return shipping box and label was delivered to my home. I packed my laptop in the box and UPS picked it up. My laptop was repaired and returned to me within a week and that was during Christmas! Keep up the good work!
Mo problem with this company they stand behind their products
Send my laptop to get it fix within two weeks I got it back. Seevice was great time was fast and i feel that my laptop now works faster and easy without the prevuous problem it had
Phone was stolen and this was quick and easy. I didn't have any issues getting a replacement
My experience was super easy on me and the assistant that helped me made the whole process 100% easy going and friendly. Absolutely a 100/100 highly recommend
Sable did not have to stay on the chat feature with me as it really was not an Asurion issue. Stayed with me and guided me until I resolved my issue with AT&T. Sable is a ROCK STAR! Thank you...
The only thing I'm not happy with was receiving a used replacement phone instead of a brand new phone. I pay insurance on my phone so if it's lost, stolen or broken, I can get a new one. I was under the impression I would receive a brand new replacement and not a used phone. Other than that, it was a great, easy and straightforward experience.
I had an issue with my brand new iPhone that no one had been able to figure out/fix. After one minute with my Tech on chat, she knew what the problem was. Had me do a 3-minute shut down/restart, did her magic in the background, and bang. Problem resolved. Didn't take tons of typing back & forth (which is what usually keeps me away from chat tech support). Awesome!
Issue with battery and it would not charge. I had to keep the phone charged into the wall with my turbo charger not even the USB cable would charge the phone so on Christmas my cell phone became a house phone
I chatted with a representative about my new iPhone. They were extremely helpful.
I haven't always had to use the extra Asurion warranty, thank goodness, but when I have had too they have been great! Well worth it and the people are very helpful and supportive. They are fair and take care of the situation pronto!
I had an issue with my brand-new printer that could not be fixed easily, Normon was able to figure out the issue. He did not skip steps, he looked for all options. He was friendly and cared about getting this issue taken care of in a timely manner. I really appreciate his assistance for this issue.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members