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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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These people reject any claim there is from lost to just damage. Everything narrows down to their logic decisions so it better to buy insurance elsewhere or save money to put out of pocket.
I purchased an upgrade phone that showed up several days after late due to a winter storm. A big thanks to Jasmine for being available on New Year's Day to help set it up!
Excellent assistance with a question for a new phone.
Leo Patrick was very helpful with my possibility of having my phone number hacked & protected. I'm hoping for the best. But I did sign up for protection for my household devices.
Matthew was knowledgeable, efficient, and professional. He went above and beyond in educating me about the care that my ice maker needs in order to function easily and not need to have any more service calls. He explained things and made it easy for me to understand since I am not educated in machines and working parts. I am so grateful to him and I also did not feel like a total idiot for not having known everything before. Give this man a raise, he priceless to your company.
It was very easy to file a claim online I didn't even know I could have them come to my home to have my screen repaired. I am home bound due to several foot surgeries so I can't leave my home do this is extremely convenient for people like me. I would recommend to my entire family but all of my family members already use Asurion.
I'm getting ready to turn fifty And as much as I pride myself on knowing quite a bit about this or that when it comes to technology i'm still all thumbs However the staff mainly Annie at asurion What's patient kind and not once did she be little or make fun of which is just a tremendous thing nowadays we've all been we've all been trying to get things taken care of and sometimes the person on the other end they just don't seem to understand? Well Not with this company Hi highly recommend them if you have any problems at all give them a call
Adrian provided superior customer support. What a great human being.
I was heartbroken when my item was broken and worried that it would be difficult to file a claim but my customer service representative was so kind and helpful and I was covered!
She was great and helpful and fixed the problem right away!
I opened a claim and had a chat with Jenny. She resolved my issue and had my claim approved.
Had to use the chat function. The rep was great. Claim was filed superfast. Highly recommend.
Associate was very friendly and helpful. Referred me to correct department
Very easy to claim and their quick service made it so easy. Overall experience was pleasant.
Just great service. Took me awhile to figure out but it was easy after I got my act together.
Very satisfied with my experience today. Carmelito was more than helpful and walked me through the process and options for my insurance plan.
They were very kind and made me feel at ease with my complaint. Although I wanted a new tent for my child, I am happy with the refund option
This is an insurance company that actually processes claims when you have an issue. The process is pretty simple, and they don't look for every reason possible to deny your claim. I'd definitely recommend them for anything you need protection on!
Very easy and quick. Very convenient for me, when you have a lot going on. So I'm very
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Gerald. We are sincerely sorry for the trouble you have experienced when filing a claim. We are here to help you. Please follow the email instructions or call us directly to guide you. -Rue